Alliance Customer Success Manager - Jefferson City MO
Company: Msccn
Location: Jefferson City
Posted on: April 1, 2026
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Job Description:
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization
works with partner companies to source qualified talent for their
open roles. The following position is available to Veterans,
Transitioning Military, National Guard and Reserve Members,
Military Spouses, Wounded Warriors, and their Caregivers. If you
have the required skill set, education requirements, and
experience, please click the submit button and follow the next
steps. A Customer Success Manager (CSM) is a self-starter who
demonstrates an owner’s attitude towards our clients. The CSM
partners with clients to identify and meet business objectives,
ensures clients receive maximum value from our solutions, and
provides proactive support with the goal of promoting overall
customer satisfaction, product adoption, retention, and revenue
expansion. What you will do Develop strong relationships with our
clients by maintaining a high level of engagement, aligning
business objectives, and providing raving fan service Maintain a
deep understanding of our solutions, client base, and best
practices Act as a trusted advisor and advocate for the client,
ensuring success and maximum value as they adopt a new
platform/service Educate clients on business value of solutions and
application of best practices Provide business insights through
client value presentations, Quarterly Business Reviews, and other
methods Identify potential growth and upsell opportunities to
expand revenue, engaging the Account Executive at the appropriate
time to hand off the opportunity. Assess customer health by
monitoring product usage, reported issues, and other success
metrics Act as a liaison between internal COE teams to ensure
customer needs are being met and to create solutions to client pain
points; coordinating amongst technology, sales, marketing, finance,
and product teams Identify trends and relay feedback internally to
appropriately address underlying issues Provide clients full
transparency on status of issues / requests from submission through
resolution, working across teams and driving the escalation process
as needed Actively participate in the customer life cycle process,
from prospect to renewal Participate in CSM program development and
improvement activities Facilitate customer account changes, product
set up and billing research/corrections Work with Sales and other
Learning & Development teams to facilitate customer training as
needed Additional Qualifications/Responsibilities What experience
you need 3-5 years of experience in a Customer Success, Account
Management, or other Client-Facing role Bachelor’s degree (or
higher) required, or the equivalent years of industry experience
Self-starting, high-energy go-getter who takes the initiative to
own a problem/request and get things done Ability to effectively
manage daily client communications, including escalations and
problem management situations Proven ability to interface and
consult proficiently and professionally with production teams,
technology, sales representatives and clients to provide the total
solution Must be able to work autonomously and collaborate as part
of a team Displays passion for the customer experience and the
desire to look for and uncover opportunities to improve customer
satisfaction Ability to travel occasionally (up to 25% of the time)
What could set you apart Possesses strong analytic skills; process
improvement and project management capabilities a plus Excellent
verbal and written communication skills, including formal as well
as informal client and internal presentations Exhibits confidence
and is calm under pressure Ability to troubleshoot and solve
business and basic technical problems
Keywords: Msccn, Chesterfield , Alliance Customer Success Manager - Jefferson City MO, Sales , Jefferson City, Missouri
