Sales Support Specialist
Company: Bunge North America
Location: Chesterfield
Posted on: September 12, 2023
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Job Description:
At Bunge, people don t just come here to work, they come here to
grow
solving challenges that directly impact the world with a diverse
team of thinkers and doers. Bunge offers a strong compensation and
benefits package, generous paid time off program, flexible work
arrangements, and opportunity to progress. Our hybrid work
environment provides a balance of in office and remote work. Most
importantly, in all we do we live our values:
Act as One Team by fostering inclusion, collaboration, and
respect
Drive for Excellence by being agile, innovative and efficient
Do What's Right by acting safely, ethically, and sustainably
Position Overview:The role of the Sales Support Specialist is to
represent milling team externally to customers of all sizes and
work to support their account managers and internal teams to reach
goals, enhance the return on the total business, and deliver the
best customer service.Core Functions: Responsible for 50-100
customers and handle basic duties of order entry, contract entry,
contract balances, and monitoring order delivery Manage the entire
order to cash process for your customers Operate as primary point
of contact for customers while building and maintaining strong,
long-lasting customer relationships Responsible for invoice
creation and actively reviewing receivables and managing open
invoice disputes Capture all costs in SAP during contract entry to
ensure accurate profit margin is reflected With Sales and
Commercial assistance, handle spot pricing as needed for smaller
customers Responsible for communication and coordination across
departments such as logistics, supply chain, and operations to
ensure customer production needs are met and/or prioritized
appropriately Engage in weekly production meetings to discuss any
supply chain issues, prioritizing orders, options to shift orders
across plants, find solutions and subsequently work with customers
in a timely manner to adjust orders if needed or communicate ready
dates to meet their production needs Manage competing priorities
and making quick decisions Support railcar fleet management when
cars are sitting idle at customer destination too long Enter
complaints in Salesforce and assist with customer complaints by
conducting research and looking for solutions to their issues while
maintaining a positive relationship and as needed, engage in
customer quality calls to better understand complaint Train new
team members Set specific sales goals to increase the value of
assigned customer accounts through productivity gains or improving
margins. This includes providing details of current customers, new
accounts, special objectives, and personal development goals
Compile leads through Salesforce and complete sales lead reports
for all prospective accounts that call in or are contacted with
specific details of that customer, such as products purchased, size
of company, estimated margins, parent company information, plant
locations, and buyer s name Gain an understanding of the corn/masa
milling industry, corn/masa product markets, our products, basic
laboratory procedures, and logistics details Take an active
interest in all Bunge accounts, including those assigned to other
team membersSkill/Experience Requirements: Two-year degree
required; Bachelor s degree preferred One to three years previous
customer service experience with the ability to build and maintain
customer relationships preferred Strong written and verbal
communication skills Good organizational skills, especially time
management Proficient in MS Office Suite; basic SAP skills
preferred Proficiency in English required and ability to speak
Spanish is a plusBunge (NYSE: BG) is a world leader in sourcing,
processing and supplying oilseed and grain products and
ingredients. Founded in 1818, Bunge s expansive network feeds and
fuels a growing world, creating sustainable products and
opportunities for more than 70,000 farmers and the consumers they
serve across the globe. The company is headquartered in St. Louis,
Missouri and has 25,000 employees worldwide who stand behind more
than 350 port terminals, oilseed processing plants, grain
facilities, and food and ingredient production and packaging
facilities around the world.Bunge is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, gender expression, transgender status, national
origin, citizenship, age, disability or military or veteran status,
or any other legally protected status. Bunge is an Equal
Opportunity Employer. Minorities/Women/Veterans/Disabled
Keywords: Bunge North America, Chesterfield , Sales Support Specialist, Sales , Chesterfield, Missouri
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