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Patient Experience Analyst

Company: Mercy
Location: Chesterfield
Posted on: September 3, 2020

Job Description:

We're a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its "Top 100 Places to Work."

Overview:

Under the direction of the ministry Vice President, Patient Experience & Strategic Initiatives this position will provide project management, data analysis and other support for Mercy's patient experience strategy and initiatives.

Qualifications:

Minimum Required Qualifications

* Education:
Bachelor's degree preferably in business, healthcare administration or related field
* Experience:
-Leading diverse teams through problem solving and/or process improvement projects
-Preparing presentations and presenting complex data/analysis to leaders and front-line teams
-Multivariate, correlation and related data and statistical analysis and interpretation
* Other Skills and Knowledge:
-Strong analytical skills.
-Understanding of business development, strategic planning and healthcare operations.
-Ability to build rapport and relationships quickly.
-Strong communication skills, both verbal and written.
-Computer and software skills, including word processing, spreadsheet and database management.
-Experience in project management.
-Ability to manage multiple projects and deadlines.
-Ability to work with a wide variety of people throughout the organization; ability to project a well-disciplined professional image.

Preferred Qualifications

* Education:
Master's degree in healthcare administration, business or related field
* Experience:
3-5 years in operations management, performance improvement or organizational development/training roles
* Certification/Registration:
Certificate in Patient Experience Leadership or CPXP

We Offer Great Benefits:

Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 48 hours or more per pay period!

We're bringing to life a healing ministry through compassionate care.

At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We're expanding to help our communities grow. Join us and be a part of it all.

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care - that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.

EEO/AA/Minorities/Females/Disabled/Veterans

Keywords: Mercy, Chesterfield , Patient Experience Analyst, Professions , Chesterfield, Missouri

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