Customer Experience Design Lead CoE

Company: Bunge North America
Location: Chesterfield
Posted on: September 16, 2023

Job Description:

Location :St. Louis MOCity :ChesterfieldState :Missouri (US-MO)Country :United States (US)Requisition Number :30518Bunge has an exciting opportunity available for a Customer Experience Design Lead CoE.
In this role you will be part of a global team working on challenging, meaningful projects impacting core business activities.
Since 1818, Bunge has been connecting farmers to consumers to deliver essential food, feed, and fuel to the world.
Looking to the future, our ambition is to continuously reinvent ourselves, leveraging data to be at the forefront of analytics, technology and talent to accomplish our purpose in a better, faster and simpler way.
Bunge is committed to operating and thriving in the digital world
creating world class agile teams where teammates are empowered and encouraged to collaborate and test and learn to succeed. At Bunge, people don t just come here to work, they come here to grow
solving challenges that directly impact the world with a diverse team of thinkers and doers. Bunge offers a strong compensation and benefits package, generous paid time off program, flexible work arrangements, and opportunity to progress.
Our hybrid work environment provides a balance of in office and remote work.Most importantly, in all we do we live our values:
Act as One Team by fostering inclusion, collaboration, and respect
Drive for Excellence by being agile, innovative and efficient
Do What's Right by acting safely, ethically, and sustainablyWhat you will achieve:The Customer Experience Design Lead CoE primary responsibility will be to drive user experience from end-to-end, including immersion, ideation, conception, detailed design, prototyping and validation of hypothesis across digital channels for multiple products and areas. Working across multiple cross-functional product teams, the Customer Experience Design Lead CoE will seek to create and influence the creation of user-friendly experiences that facilitate the capture of business impact (e.g., adoption, user satisfaction, and productivity). This role will partner closely with Product Development team(s). The role reports to the Head of Digital and Product Strategy in the BT organization.Primary Responsibilities:Lead a team of UX/UI Designers in providing engaging and intuitive user experiences for digital productsDesign standards and guidance for CX to be embedded into product development, and ensure that visual designs align to company and product brand standardsLead user research to discover insights, define user personas, and map user journeysPerform quality assurance on product executionDrive best-in-class user testing in order to iteratively validate and improve design solutionsCollaborate with other leaders to ensure user insights are tightly integrated into roadmaps and UX process is integrated into Agile cycles of developmentLead the development of shared design documentation and deliverables (e.g., research guides, ideas concepts, clickable prototypes, interface guidelines, test plans)Constantly monitor design trends and user-centered best practices to enrich thinking for design processesRegularly review resource allocation in the COE, work with digital leaders to ensure that COE members are being utilized effectively, and oversee the COE forecast and budgetSet up interaction and knowledge sharing processes among COE members assigned to distinct product squadsSet and continuously evolve the mission and vision for the COE, in line with industry and organization standardsIdentify, hire, develop, inspire, and retain the best talentBasic Qualifications:Bachelors Degree, or equivalent and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience or in absence of a degree, 12 years of relevant experience7+ years of UX/UI experience in Digital Environment (Desktop, Web and Mobile)5+ years of experience leading design teams to conduct user research and usability testing in an Agile environmentExperience planning and conducting user/best practices research at various stages of the design processMastery of at least one set of tools covering high-fidelity wireframing, visual design and clickable prototypingDeep understanding of interdependence between user s needs, business expectations and technical requirementsStrong communication skills with ability to align the organization on complex product decisions while advocating the voice of the userActive coach and mentor whose goals are to grow and maximize the team s potentialDemonstrated passion for subject area and ability to organize domain activities and groupsWillingness to challenge the status quoBunge (NYSE: BG) is a world leader in sourcing, processing and supplying oilseed and grain products and ingredients. Founded in 1818, Bunge s expansive network feeds and fuels a growing world, creating sustainable products and opportunities for more than 70,000 farmers and the consumers they serve across the globe. The company is headquartered in St. Louis, Missouri and has 25,000 employees worldwide who stand behind more than 350 port terminals, oilseed processing plants, grain facilities, and food and ingredient production and packaging facilities around the world.Bunge is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, transgender status, national origin, citizenship, age, disability or military or veteran status, or any other legally protected status. Bunge is an Equal Opportunity Employer. Minorities/Women/Veterans/Disabled

Keywords: Bunge North America, Chesterfield , Customer Experience Design Lead CoE, Other , Chesterfield, Missouri