SSM Senior Patient Care Coordinator - SLU Hospital - Saint Louis, MO
Company: UnitedHealth Group
Posted on: September 15, 2023
$3,000 Sign On Bonus For External Candidates
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start Caring.
Connecting. Growing together. -
Positions in this function are responsible for checking in,
scheduling appointments, answering billing questions and managing
patient medical records for a clinic. Roles may vary based on the
size of the clinic(s).
This position is full-time. Employees are required to have
flexibility to work any of our 8-hour shift schedules during our
normal business hours of 7:00pm - 3:30am, Monday -Friday every
other weekend and rotating holidays. Our office is located at 1201
South Grand Blvd St Louis, MO - 63104
We offer weeks of paid training. The hours during training will be
8:30am to 5pm, Tuesday- Friday. - -Training will be conducted
virtually from your home.
- Know, understand, incorporate, and demonstrate the Optum360 and
client Mission, Vision, and Values in behaviors, practices, and
- Demonstrate excellent customer service skills by facilitating
communication within the team.
- Analyze and communicates policies / procedures and other
business documentation. Complete audits on staff including key
performance indicators waiting (service times, staff productivity,
accuracy, patient satisfaction, customer feedback, incident
reporting, etc.) reportable to their direct leader and will assist
with special projects.
- Maintain a working knowledge of applicable Federal, State, and
local laws and regulations, Optum360's Organizational Integrity
Program, Standards of Conduct, as well as other policies and
procedures to ensure adherence in a manner that reflects honest,
ethical, and professional behavior
- Work is frequently completed without established procedures and
work independently, may act as a resource for others or may
coordinate others' activities
- Act as a role model for the team and should help coach all team
members to do the same.
- Will be responsible for routinely working in all areas of PAS,
responsible for carrying the on-call phone, and working rotation
shifts (based on departmental need). If the senior is not able to
secure minimum departmental staffing levels, they must cover the
- Responsible for training, development, delegating and managing
epic assigned work ques for all staff as needed.
- May be assigned to represent PAS in various
- Responsible for ensuring staffing huddles are consistent and
bring value to team.
- Resolves patient complaints and or physician concerns and
escalates to next level as appropriate.
- Covers shifts or coordinates coverage as needed for
vacations/absences/vacancies to ensure points of access are
- Assists with creating and managing departmental schedule(s)
with direct leader's supervision.
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
- High School Diploma / GED (or higher)
- 2+ years in Acute Care Facility or Centralized Business Office
performing one of various functions including Billing / Coding,
Balance after insurance or self - Pay Collections, Appeals
processing, Patient Access Department Patient Scheduling, Pre -
Service / Financial Clearance, Registration, Financial Counseling,
or other functions related to revenue cycle activities in a
complex, multi - site environment
- 1+ years electronic health record experience
Proficient in Microsoft Office including Microsoft Word, Microsoft
Excel, and Microsoft Outlook (ability to create, copy, edit, send,
and save documents, spreadsheets, and emails)
Knowledge of Medical Terminology through college level coursework
or 2+ years of on - the - job training
- Ability to work 7:00pm- 3:30am, Monday -Friday every other
weekend and rotating holidays
Maintain current knowledge of process and systems, regulatory and
3rd party payer issues and requirements
2+ years of substantial experience and career growth in a Revenue
**PLEASE NOTE** The sign on bonus is only available to external
candidates. Candidates who are currently working for a UnitedHealth
Group, UnitedHealthcare or related entity in a full time, part
time, or per diem basis ("Internal Candidates") are not eligible to
receive a sign on bonus.
At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity / Affirmative Action employer, and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
Keywords: UnitedHealth Group, Chesterfield , SSM Senior Patient Care Coordinator - SLU Hospital - Saint Louis, MO, Other , Chesterfield, Missouri
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