Patient Care Coordinator (SSM) - St Louis, MO

Company: UnitedHealth Group
Location: Chesterfield
Posted on: September 13, 2023

Job Description:

$3,000 Sign-On Bonus for External Candidates
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 7am-4:30pm CST. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 1145 Corporate Lake Drive, St Louis, MO.
Primary Responsibilities: -

• 
  
• Respond to patient questions in person or over the phone
  
• Make patient follow up calls
  
• Ask patients for and/or assist patients with completing required paperwork
  
• Connect patients with outside resources to promote self care
  
• Review and support implementation of patient plan of care
  
• Work directly with patients to identify specific needs and/or request adjustments to plan of care
  
• Explain and ensure understanding of details related to patient financials
  
• Input/update patient demographic data into computer system -
  
• Document patient interactions in appropriate systems/logs
  
• Enter/process patient financial date -
  
• Review/analyze patient financial documents and follow up as necessary
  
• Enter patient adjustments -
  
• Draft/provide written communications to patients in compliance with company and health plan guidelines
  Apply understanding of evidence-based practice guidelines
  
  You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualification: -
  
  • 
    
  • High School Diploma / GED (or higher) OR equivalent experience
    
  • 1+ years of customer service experience in a hospital, office setting, customer service setting, OR phone support role
    
  • 1+ years of basic computer experience
    
  • 1+ years of EPIC experience
    
  • Ability to work 7am-4:30pm CST. It may be necessary, given the business need, to work occasional overtime or weekends.
    
    Preferred Qualification:
    
    • 
      
    • 1+ years of revenue cycle experience
      
    • 1+ years of customer collection experience -
      
    • Experience with using Microsoft Office products
      Working knowledge of medical terminology
      
      Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.SM
      **PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.
      At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
      -
      Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
      UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
      #RPO #RED

Keywords: UnitedHealth Group, Chesterfield , Patient Care Coordinator (SSM) - St Louis, MO, Other , Chesterfield, Missouri