Customer Relations Specialist
Company: Rollins
Location: Chesterfield
Posted on: March 18, 2023
|
|
Job Description:
** Customer Relations Specialist****Job Category****:** Customer
Service **Requisition Number****:** CUSTO025337 Showing 1 location
**Job Details****Description****At Orkin, our purpose is to help
protect the world where we live, work, and play.**Our **Customer
Service Specialists** are committed to this purpose.Our **Customer
Service Specialists** are full-time with benefits, fully paid
training, competitive wages and the opportunity for career growth.
At Orkin, we provide the most accurate, comprehensive, and
efficient pest management services for both residential and
commercial customers. **This position is ideal for the candidate
that wants to be a part of a rock-solid company providing a
valuable service to our customers while growing your career!****The
Successful Customer Service Specialist Will . . .**Demonstrate a
strong work ethic and capacity to handle high work volume in a
great teamwork environment and:* Contact customers to schedule and
confirm service appointments* Schedule appointments for technicians
to minimize drive time and/or distance as needed, and suggest
alternative routes when appropriate* Schedule & communicate with
Service Technicians to meet customer requirements* Perform outbound
calls to customers to follow-up on service received* Perform
outbound calls to customers regarding outstanding account balances*
Receive payments from past due customers* Proficiently navigate a
Windows-based & Web-based system to track routes and optimize
current & future schedules* Reschedule unserviced accounts within
24 hours* Answer inbound customer service calls with an open,
friendly greeting* Utilize strong listening skills and probing
questions to identify the customer's concern and evaluate their
needs* Use strong communication skills to communicate/empathize
with customers* Work well within a team* Participate in quality
assurance processes/programs/initiatives as requested***If you are
organized, efficient, accurate and accountable with a strong
ability to multi-task, then consider this key role as a part of the
branch team!*****We Offer---*** Competitive hourly pay*
Comprehensive benefits package including medical, dental, vision,
maternity & life insurance* 401(k) plan with company match,
employee stock purchase plan* Paid vacation, holidays, and sick
leave* Employee discounts, tuition reimbursement, dependent
scholarship awards* **Quality, comprehensive training programs***
Founded in 1901, Orkin is a global residential and business service
provider who provides the most accurate, comprehensive, and
efficient pest management services for both residential and
commercial customers * As the industry leader, we value PEOPLE,
PROGRESS and PROFESSIONALISM* The Pest Management Industry is
growing - and is a recession resistant line of business* Orkin is
financially stable and growing as the largest subsidiary of ,
(NYSE: ROL), headquartered in Atlanta, GA**Requirements:** We
require the ability to pass a drug screen. Candidates must meet the
job requirements and perform job duties with or without
accommodations.**Keywords:** customer service, office,
administrative assistant, representative, data entry, customer
retention, self-starter, communication, scheduler, accounts
payable, accounts receivable**Skills****Required** **Problem
Solving Ability** *Intermediate* **Influencing Others**
*Intermediate* **Customer Service** *Advanced* **Customer Focus**
*Advanced* **Communication** *Advanced* **Self-Management**
*Advanced* **Dedicated****:** Devoted to a task or purpose with
loyalty or integrity **Goal Completion****:** Inspired to perform
well by the completion of tasks **Ability to Make an Impact****:**
Inspired to perform well by the ability to contribute to the
success of a project or the organization **Education****Required**
High School/GED or better.**Preferred**Bachelors or better.Some
college or better.**Experience****Required** **2 years:** Proven
customer service experience **1 year:** Proficiency in MS Outlook,
Word and Excel **Preferred****3-4 years:** Scheduling or dispatch
experience in a service industry Equal Opportunity
Employer/Protected Veterans/Individuals with DisabilitiesThe
contractor will not discharge or in any other manner discriminate
against employees or applicants because they have inquired about,
discussed, or disclosed their own pay or the pay of another
employee or applicant. However, employees who have access to the
compensation information of other employees or applicants as a part
of their essential job functions cannot disclose the pay of other
employees or applicants to individuals who do not otherwise have
access to compensation information, unless the disclosure is (a) in
response to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: Rollins, Chesterfield , Customer Relations Specialist, Other , Chesterfield, Missouri
Click
here to apply!
|