Member Systems Specialist
Company: CCA Global Partners
Location: Chesterfield
Posted on: March 17, 2023
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Job Description:
Job Description:
Talent---innovation---passion---our employees are pouring their
hearts into building a better world! CCA Global Partners connects
family-owned businesses across North America to give them the power
of scale, resources, and innovation translating into that
competitive edge needed to succeed in this big box world. We offer
a hybrid work schedule, flexible time off, and benefits focused on
the needs of our employees and their families. Bring YOUR talent,
innovation, and passion to CCA and together we'll make an impact on
the world around us! Landing that perfect dream job could be right
under your nose as a Member Systems Specialist in our St. Louis
Office. As a Member Systems Specialist, you will support and work
with a variety of different systems and vendors to develop and
support technology solutions used by members of CCA's various
divisions. This is a "member-facing" position that requires strong
communication and customer service skills. In addition to great
benefits, a fabulous work environment and a super-collaborative,
friendly team, CCA Global Partners offers a hybrid work schedule
with opportunity to work remotely Mondays and Fridays and in-office
Tuesdays through Thursdays. Our Member Systems Specialist
will:Manage JIRA ticketing system and provide second-tier support
for member technology systems. Collaborate with members, Business
Consultants and Product Data Services to resolve product and
pricing issues.Perform UAT of all system enhancements. Work with
the Product Systems Director to resolve all errors and regression
test.Understand the data feeds from the PIM database to the member
technology systems, including the Digital Asset Management process
and troubleshoot and resolve issues. Maintain documentation of
systems with ongoing enhancements and communicate enhancements to
users as they move to production status.Travel to stores and
conferences to assist business units in training and implementing
member technology systems. Do our requirements match YOUR
background?Bachelor's degree in communications or technology
preferred, plus 3-5 years customer support and/or training
experience. Advanced knowledge of Microsoft Office Suite.Highly
detail and process oriented with strong organizational
skills.Fundamental knowledge of database structures and concepts is
also desired.SQL Server and knowledge of RFMS software is a
definite plus.Excellent spelling and grammar skills with the
ability to communicate with corporate, vendor and member personnel
in a courteous, tactful, and concise manner. How we take care of
YOUWe provide YOU the ability to collaborate with a passionate
group of leaders, peers, and amazing Members.We recognize YOU for
your accomplishments and contributions through development, growth,
and compensation!We care about you AND your family. We want to make
your life better and easier. Our benefits exist so you are well
taken care of, and we support you and your loved ones through
life's various stages and situations. What's so special about us?
CCA Global Partners remarkable cooperative business model empowers
thousands of entrepreneurs to succeed in a marketplace that is
impacted by widespread consolidation. Our mission is to empower
entrepreneurs and independent business owners by providing them the
scale, resources and innovation that create sustainability, growth,
and effective competition in today's evolving marketplace. Thriving
on our core values and approaching success with the CCA Way.Proud
to be an Equal Opportunity Employer.
Keywords: CCA Global Partners, Chesterfield , Member Systems Specialist, Other , Chesterfield, Missouri
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