Front Desk Clerk
Company: Hotel Equities
Location: Chesterfield
Posted on: August 7, 2022
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Job Description:
Job Description Looking for a fun place to work? The TRYP
Maritime is now under new management Come join our team today We
offer the top pay rates in the area, generous vacation, travel
benefits, insurance, 401(k) and a fun work environment GENERAL
PURPOSE Responds in a professional and courteous manner to
arriving, departing and in-house guests by providing accurate and
timely information and services. Responds to telephone and
in-person inquiries regarding reservations, hotel information and
guest concerns. Manages front office staff during appropriate
shifts. ESSENTIAL DUTIES/RESPONSIBILITIES Ensure an optimal level
of service and hospitality is provided to the guests. Resolve
customer issues, complaints, problems in a quick, efficient manner
to maintain a high level of customer satisfaction and quality
service. Completes established check-in procedures for arriving
guests and facilitates guest departure in order to close the guest
account and make the room available for the next guest. Regularly
calculates and/or posts monies, receipts, guest accounts and other
forms of credit using accurate, proper cash handling methods and
established procedures in order to present the customer with timely
and precise hotel charges upon check-out and maintain accurate
hotel records. Courteously and accurately answers inquiries from
potential guests and accepts hotel reservations. Uses suggestive
selling techniques to sell room nights, increase occupancy and
revenue. Maintains good customer relations by keeping abreast of
all in-house and area functions in order to answer questions and
concerns with timely and knowledgeable responses in person and on
telephone. Operates the PBX equipment, including, assisting
outgoing calls, scheduling and setting wake-up calls and paging
guests. Controls cash transactions at the front desk and maintains
complete responsibility for personal bank as specified by hotel
bank agreement policy. Maintains a friendly, cheerful and courteous
demeanor at all times. Performs other duties as assigned, requested
or deemed necessary by management. OTHER DUTIES/RESPONSIBILITIES
Processes all guest mail, messages and faxes by receiving, sorting,
notifying and distributing to mailboxes and to guests in order to
ensure the information is received by the guests in the most timely
and accurate method possible. Contributes and maintains established
information and communication sources such as department and front
desk log books in order to enhance department communications and
operations. Is well groomed and in uniform with name tag at all
times. Maintains and controls the keys at the front desk, including
weekly key count Participate in hotel committees and task force
assignments. Assist all departments in servicing the guests during
high volume periods. No travel required. Hours: 40 hours over a
five day period; scheduled days and times may vary based on need.
JOB QUALIFICATIONS Knowledge Requires high school graduate level
mathematical aptitude and knowledge of standard cash handling
procedures and computerized cash register systems. Must have past
experience in dealing directly with the public and acquired general
knowledge of basic customer service skills. Ability to communicate
information and hotel services to management and guests. Skills
Excellent hearing required to communicate in person and on
telephone frequently. Excellent vision necessary for reading
written communiqu--s, analyzing reports and seeing monochrome
computer screen. Excellent speech communication skills required for
continual interaction with guests. Frequent use of phone. Excellent
literacy necessary to analyze report data, prepare reports and
initiate correspondence. Must have hand and finger dexterity to
operate computer, calculator and telephone keyboards, for cash
handling and paperwork processing. Abilities Continuous standing
90% of time - communicating with guests. No climbing required. No
driving required. Lifting up to 50 lbs. guest luggage; limited.
Pushing up to 50 lbs. bell cart; limited. Pulling up to 50 lbs.
bell cart; limited. Carrying up to 25 lbs. guest luggage; limited.
Continuous standing - 80% of shift. Education/Formal Training High
school education or equivalent experience. Experience 1 or more
full years employment experience in a customer service environment.
Material/Equipment used Standard office equipment including but not
limited to: telephone, copy machine, cash register, calculator, PC,
fax machine, and PBX machine. Environment Work inside 100% of 6-8
hour shift.
Keywords: Hotel Equities, Chesterfield , Front Desk Clerk, Other , Chesterfield, Missouri
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