Front Desk Clerk
Company: Hotel Equities
Location: Chesterfield
Posted on: June 24, 2022
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Job Description:
Job DescriptionLooking for a fun place to work? The TRYP
Maritime is now under new management! Come join our team today! We
offer the top pay rates in the area, generous vacation, travel
benefits, insurance, 401(k) and a fun work environment! GENERAL
PURPOSEResponds in a professional and courteous manner to arriving,
departing and in-house guests by providing accurate and timely
information and services. Responds to telephone and in-person
inquiries regarding reservations, hotel information and guest
concerns. Manages front office staff during appropriate
shifts.ESSENTIAL DUTIES/RESPONSIBILITIESEnsure an optimal level of
service and hospitality is provided to the guests.Resolve customer
issues, complaints, problems in a quick, efficient manner to
maintain a high level of customer satisfaction and quality
service.Completes established check-in procedures for arriving
guests and facilitates guest departure in order to close the guest
account and make the room available for the next guest.Regularly
calculates and/or posts monies, receipts, guest accounts and other
forms of credit using accurate, proper cash handling methods and
established procedures in order to present the customer with timely
and precise hotel charges upon check-out and maintain accurate
hotel records.Courteously and accurately answers inquiries from
potential guests and accepts hotel reservations. Uses suggestive
selling techniques to sell room nights, increase occupancy and
revenue.Maintains good customer relations by keeping abreast of all
in-house and area functions in order to answer questions and
concerns with timely and knowledgeable responses in person and on
telephone.Operates the PBX equipment, including, assisting outgoing
calls, scheduling and setting wake-up calls and paging
guests.Controls cash transactions at the front desk and maintains
complete responsibility for personal bank as specified by hotel
bank agreement policy. Maintains a friendly, cheerful and courteous
demeanor at all times.Performs other duties as assigned, requested
or deemed necessary by management.OTHER
DUTIES/RESPONSIBILITIESProcesses all guest mail, messages and faxes
by receiving, sorting, notifying and distributing to mailboxes and
to guests in order to ensure the information is received by the
guests in the most timely and accurate method possible.Contributes
and maintains established information and communication sources
such as department and front desk log books in order to enhance
department communications and operations. Is well groomed and in
uniform with name tag at all times.Maintains and controls the keys
at the front desk, including weekly key countParticipate in hotel
committees and task force assignments.Assist all departments in
servicing the guests during high volume periods.No travel
required.Hours: 40 hours over a five day period; scheduled days and
times may vary based on need.JOB QUALIFICATIONSKnowledgeRequires
high school graduate level mathematical aptitude and knowledge of
standard cash handling procedures and computerized cash register
systems.Must have past experience in dealing directly with the
public and acquired general knowledge of basic customer service
skills.Ability to communicate information and hotel services to
management and guests. SkillsExcellent hearing required to
communicate in person and on telephone frequently.Excellent vision
necessary for reading written communiqués, analyzing reports and
seeing monochrome computer screen.Excellent speech communication
skills required for continual interaction with guests. Frequent use
of phone.Excellent literacy necessary to analyze report data,
prepare reports and initiate correspondence.Must have hand and
finger dexterity to operate computer, calculator and telephone
keyboards, for cash handling and paperwork
processing.AbilitiesContinuous standing 90% of time - communicating
with guests. No climbing required.No driving required.Lifting up to
50 lbs. guest luggage; limited.Pushing up to 50 lbs. bell cart;
limited.Pulling up to 50 lbs. bell cart; limited.Carrying up to 25
lbs. guest luggage; limited.Continuous standing - 80% of
shift.Education/Formal Training High school education or equivalent
experience.Experience 1 or more full years employment experience in
a customer service environment.Material/Equipment usedStandard
office equipment including but not limited to: telephone, copy
machine, cash register, calculator, PC, fax machine, and PBX
machine.EnvironmentWork inside 100% of 6-8 hour shift.
Keywords: Hotel Equities, Chesterfield , Front Desk Clerk, Other , Chesterfield, Missouri
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here to apply!
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