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Customer Support Specialist

Company: BW Retail Solutions
Location: Chesterfield
Posted on: May 13, 2022

Job Description:

BW Retail Solutions is in need of a full-time Customer Support Specialist at our Chesterfield, MI location.

About BW Retail Solutions
Founded in 2017 as a joint venture between two Michigan based, family-owned corporations, BW Retail Solutions has become an industry leader in ecommerce brand management and operational logistics. In only a few short years, we have grown from a small startup operation to more than 100 employees responsible for executing over one million consumer transactions annually.
At BW Retail Solutions, we feel the sky's the limit for our dedicated workforce to grow personally and professionally. -We surround ourselves with like minded individuals to encourage creative thinking and foster an environment filled with initiative, respect, and support.

BW Retail in the news: -
Company website: -

As a Customer Support Specialist in the powersports and lawn care equipment industry, you will be helping our customers with product questions, navigate our sites, and assist with order inquiry or placement. Our Customer Support Specialists don't require a script to help our customers because they truly care and are empathetic to the customer's needs. We are looking for someone who understands the importance of -promptness, thoroughness, accuracy, and maybe an occasional pun or two. It's also very important that you genuinely like to interact with people and are a natural problem solver.

Why You'll Love Working Here
You will be a part of an industry-leading company where you will continuously be surrounded by a team of positive, energetic leaders that care about their staff and want to see you succeed. Our competitive benefits package and culture at BW Retail are just a few of the many things that sets us apart.
100% Employer Paid Medical Health Insurance, -Dental, Short Term Disability and Life Insurance
Additional Voluntary Benefits Offered (Vision, Long-Term Disability and Additional Life Insurance)
401(k) plan, plus company matching contribution
Paid time off package offered, in addition to six annual paid holidays
Opportunity -for Annual Profit Sharing and Performance Based Bonuses
Employee events hosted throughout the year - from lunches to team-building events to golf outings to the annual company holiday party
Work culture that promotes continuous learning and development
Employee Referral Bonus Program
Employer Provided Asset Health Wellness Program -activities offered to earn HSA Contributions & prizes
What You'll Be Doing

Able to communicate clearly and effectively with our customers via phone, chat, and email.
Assist customers with placing orders, tracking shipments, handling returns and warranty issues, and any other---ecommerce style customer service---needs.
Able to multitask between multiple computer programs and operations
Maintain and be able to troubleshoot website technology competently to assure customers have the best experience ever.
Communicate with other departments quickly and accurately to relay information back to the consumer.
Identifying, investigating, and reporting emerging and trending issues affecting our customers
Additional responsibilities may arise
What We'll Need From You

Good verbal and written communication skills.
Basic computer skills and willingness to learn new systems
Passionate about providing excellent customer service

This is a full-time position, Nights and Weekends.

Keywords: BW Retail Solutions, Chesterfield , Customer Support Specialist, Other , Chesterfield, Missouri

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