Front Desk Clerk
Company: Sonesta International Hotels
Location: Chesterfield
Posted on: May 4, 2022
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Job Description:
DUTIES AND RESPONSIBILITIES: Welcome guests in a friendly,
prompt professional manner. Register guests, issue room keys,
provide information on hotel services and room location. Answer
phones in a prompt and courteous manner. Up-sell rooms where
possible to maximize revenue. Accurately process all cash and
credit card transactions in accordance with established procedures
including but not limited to posting all charges, completing casher
and other reports, preparing deposit, and counting/securing
assigned bank. Issue, control and release guest safe-deposit boxes.
Communicate any outstanding guest requests or issues to management
that may require additional monitoring or follow-up. Respond
appropriately to guest complaints. Make appropriate service
recovery gestures in order to ensure total guest satisfaction. May
routinely book guest reservations for individuals and/or groups
that are requested either by phone or from within the hotel;
process cancellations, revisions, and information updates on
changes. Promote team work and quality service through daily
communications and coordination with other departments. Perform
other duties as assigned including guest room tours, concierge
services, special guest requests, etc.QUALIFICATIONS AND
REQUIREMENTS:High school diploma or equivalent, plus one year front
desk/guest service experience. Some college preferred. Must speak
fluent English. Other languages preferred.This job requires ability
to perform the following: Frequently standing up behind desk and
front office areas. Carrying or lifting items weighing up to 50
pounds. Handling objects, products and computer equipment. Use
keyboard to operate various property management and reservations
systems, etc.Other Communication skills are utilized a significant
amount of time when interacting with guests and employees. Reading
and writing abilities are utilized often. Basic math skills are
used frequently. Problem solving, reasoning, motivating and
training abilities are often used. May be required to work nights,
weekends, and/or holidays.Sonesta recognizes that benefits play a
vital role in helping ensure the health and financial security of
employees and their families. We offer a variety of benefits to our
employees including: Medical, Dental and Vision Insurance, Health
Savings Account with Company Match, 401(k) Retirement Plan with
Company Match, Paid Vacation and Sick Days, Sonesta Hotel
Discounts, Educational Assistance, Paid Parental Leave, Company
Paid Life Insurance, Company Paid Short Term and Long Term
Disability Insurance and Various Employee Perks and Discounts.We
are an equal opportunity employer. All qualified applicants will
receive consideration for employment without regard to race,
national origin, religion, age, color, sex, sexual orientation,
gender identity, disability, or protected veteran status, or any
other characteristic protected by local, state, or federal laws,
rules, or regulations.
Keywords: Sonesta International Hotels, Chesterfield , Front Desk Clerk, Other , Chesterfield, Missouri
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