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Key Account Supervisor

Company: Bunge North America
Location: Chesterfield
Posted on: January 16, 2022

Job Description:

Overview:This position will be a working leader who coordinates and ensures the complete and accurate completion of customer support duties for the Key Account Specialist team. This leader ensures that that the team KPI s are met, recorded, communicated, and improved. This position will act as the quarterback for the Key Account Specialist team focused on exceeding customer expectations through using each customer experience as an opportunity to display Bunge s commitment to provide excellent customer service. Essential Functions:Manage a team of Key Account Specialists who are the senior customer service representatives for the top strategic accounts Directly accountable for individual team member performance, KPI targets, and project objectives as well as manages the oversight of work allocation and productivity of individual team members Support portfolio demands through supporting the Key Account specialist to ensure delivery window, inventory availability, and fill rate requirements set by the customer are attainedContinuously seek, initiate, support, lead and implement improvement opportunities and process improvement for the team.Assists in developing new initiatives and makes recommendations for change, focusing on improving the communication, timing, and impact to the customer s experience.Establishes improved avenues of customer interaction and communication, utilizing existing or assisting on the development of new technology, programs, processes, and reporting. Support and collaborate between the customer and internal groups such as the Commercial, Operations, Product Management, and Supply Chain team when Key Account Specialist needs assistance.Synthesize information from various sources for trend identification & action development utilizing analytical reasoning and creative problem-solving skillsLead and manage miscellaneous projects and task as prescribed by the Customer Service ManagerTravel as necessary to Bunge facilities and customer meetings Skills & Experience Requirements:Bachelor's Degree in Business Administration or equitable practical experience required.3 5 years of customer service experience Excellent interpersonal and communication skills; verbal, written phone/email etiquette skills.Strong attention to detail, problem solving, prioritization, time management and organizational skills.Strong ability to multitaskPositive and professional attitudeAbility to give great feedbackAbility to work and collaborate with cross functional teamsSelf-reliant, independent; can be quick and decisive, smart and savvy with good ideas and judgmentStable, adaptive, and able to handle a stressful situation with calm and reason.Flexible, open to change, and can experiment with new solutions to achieve resultsSelf-assured, confident, and secure when making decisions and taking actionFamiliarity with CBOT exchange and fundamentals of futures and basis trading a plusExperience in agribusiness or related industry a plus Experience with SAP, SF.com & Tableau a plusDemonstrated proficiency in Microsoft Office applications, with special focus on Excel and Word. In order to protect all employees and maintain a safe working environment, Bunge requires employees in U.S. offices to be fully vaccinated. Anyone unable or unwilling to be vaccinated will be required to participate in weekly testing and follow strict safety protocols while in the office. #LI-SG1 Bunge (NYSE: BG) is a world leader in sourcing, processing and supplying oilseed and grain products and ingredients. Founded in 1818, Bunge s expansive network feeds and fuels a growing world, creating sustainable products and opportunities for more than 70,000 farmers and the consumers they serve across the globe. The company is headquartered in St. Louis, Missouri and has 25,000 employees worldwide who stand behind more than 350 port terminals, oilseed processing plants, grain facilities, and food and ingredient production and packaging facilities around the world. Bunge is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, transgender status, national origin, citizenship, age, disability or military or veteran status, or any other legally protected status. Bunge is an Equal Opportunity Employer. Minorities/Women/Veterans/Disabled

Keywords: Bunge North America, Chesterfield , Key Account Supervisor, Other , Chesterfield, Missouri

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