Kennelwood Pet Resorts of St. Louis, MO and the Metro East is
hiring full-time and part-time Customer Service Representatives.
Are you ready to take your customer service skills to the next
level by combining them with something that you're passionate
about? Do you love animals? Could you keep our established clients
happy and help win over new ones? If so, read on!
Awesome perks include paid training, bringing your pet to work,
free boarding, free Day Camp services, and heavily discounted
grooming and training services. We also offer a great benefits
package for full-time employees which includes medical, dental,
vision, life insurance, a matching 401(k), and paid time off. We
are currently hiring Customer Service Representatives for our
Chesterfield, Page & Lindbergh, Manchester, St. Peters, South
County, Maryville, Il and O'Fallon, Il locations.
ABOUT KENNELWOOD PET RESORTS
Since 1974, we have been the industry leader, creating best
practices that have been duplicated by other pet care businesses
and helped to shape our industry's standards. We offer many unique
services. We have eight convenient pet resort locations in the
Greater St. Louis Area and the Metro East.
We owe everything to our highly skilled staff who are on duty 24
hours a day, 365 days a year providing the ultimate care to our
clients' beloved dogs and cats. We provide a challenging and
rewarding work environment. There are always opportunities to
advance for team members who stand out!
A DAY IN THE LIFE AS A CUSTOMER SERVICE REPRESENTATIVE
As a Customer Service Representative, you arrive each day
determined to provide quality and efficient customer service to
each and every client--whether internal or external, two-legged or
four-legged. As the first point of contact for most of our
services, you play an essential role in establishing trust with our
current and future clients.
You are always professional as you take reservations, answer
questions, and resolve concerns both in person and over the phone.
You greet clients warmly as you check their pets in for services
such as boarding, grooming, Day Camp, or dog training. You always
listen carefully and ensure that each pet parent's instructions and
needs are communicated correctly to the appropriate personnel. You
keep accurate and organized records on all incoming and outgoing
- Ability to type at least 25 WPM
- Basic computer proficiency
- Familiarity with multi-line phone systems
- Comfortable working around animal hair and dander
- Customer service experience
- A love for cats and dogs
Any sales experience would be a plus! Are you a people person
who loves animals too? Do you prioritize tasks effectively? Do you
have excellent communication both in person and on the phone? Do
you work well as part of a team? Are you friendly and courteous in
person and on the phone? Are you flexible? If so, you might just be
perfect for this position!
Our pet resort office hours are 7:00 am to 6:00 pm, so this
position requires flexibility within those hours. We are also open
7 days a week, therefore weekends and holidays are part of the
ARE YOU READY?
If you feel that you would be right for this position working
around animals, please fill out our 3-minute, mobile-friendly
application. We look forward to meeting you!