Responsible for performing both clinical and
clerical/administrative duties in physician practices. Displays
maturity, flexibility, and effective organization and communication
skills in dealing with other people. Works cooperatively with other
departments and promotes teamwork within the department. Rooms
patients, obtains and documents vital signs, administers injections
and medications, performs EKGs and other point of care testing and
treatments, triages phone calls and electronic messages, and
performs check-in and check-out (test scheduling, referrals,
pre-certs, prior auths). Maintains a pleasant, efficient, and
well-organized working environment. Performs duties and
responsibilities in a manner consistent with our mission and
Principle Accountabilities: % of Time Spent
Performs the following clinical job duties in physician
- Rooms patients, and completes the ambulatory comprehensive
- Obtains and documents patient vital signs and chief complaint,
performs depression screening, imports and reconciles Surescripts
prescription history, updates medications, allergies,
diagnoses/problem list, histories, and preferred pharmacies.
- Creates and enters orders for referrals, diagnostic testing,
medications, and vaccinations.
- Performs point of care testing and documents results. Prepares
and labels specimens, creates orders and associated requisitions,
and forwards specimens to the appropriate labs.
- Maintains logs for eye wash stations, refrigerator/freezer
temperatures, and documents test results in compliance with CLIA
- Performs nurse visits, creates progress notes, documents
findings, creates/prints patient education and visit summaries, and
enters visit charges.
- Sets up and assists with minor procedures. Performs blood
draws, ear lavages, albuterol treatments, EKGs, and administer
- Reviews test results with patients, and provides patient
- Approves medication refills requests per protocols, and submits
electronic prescriptions to pharmacies.
- Consults each patient's Immunizations Forecaster and Quality
Recommendations. Provide education/counseling to patients on
upcoming screenings and health interventions recommended for health
maintenance and meeting quality measure requirements. Enter
applicable orders per quality protocols specific to each patient's
age, gender, and diagnoses.
- Orders medical supplies for the practice, and keeps each
exam/procedure room stocked with adequate quantities of medical
- Disposes of biohazard waste per OSHA standards.
- Runs and reviews Activities & Interventions, Multi-patient Task
List, and Daily Charge Activity report to ensure timely results
documentation and charge capture.
Performs the following clerical/administrative job duties in
physician practices. 45%
- Check-in/registration (Greets patients and visitors, updates
demographic and insurance information, runs eligibility checks,
verifies referrals/pre-certs, collects patient e-consents, takes
patient photos, collects and processes copayments and other
payments on account, distributes patient forms and scans updated
forms into EMR, balances end of day payments and copay
- Answers phones and processes electronic messages and e-faxes
from patients, physicians, and facilities. Triages communications
per department protocols. Responds back to callers, portal
messages, and e-faxes per provider instructions and protocols.
- Check-out (Schedules follow-up appointments, enters orders for
tests, procedures, and medications. Schedules outpatient tests and
procedures, obtains referrals and precertifications, as required.
Verifies correct CPT and ICD-10 codes on all orders and
Runs daily administrative reports (ambulatory organizer
schedule, Televox appointment 5% appointment reminder results).
Enters no show charges from previous day, balances day sheet of
payments collected, corrects patient-subscriber mismatches from
billing queues. Performs other work duties as assigned. 5%
High school diploma required. RMA, CMA, or comparable
Experience in a medical office or hospital department, or
graduate of a medical assistant or medical administrative training
program preferred. Established clinical skills and expertise in
vital sign accuracy, EKGs, medication administration, and
point-of-care testing strongly preferred. Basic insurance knowledge
and strong EMR/documentation skills preferred. Good verbal skills
The assessment, care and treatment provided by the Medical
Assistant/Medical Secretary will be consistent with the specific
age related needs of the patient. The med secretary is competent to
care for patient age groups consistent with the specialties of the
physician(s) in the practice.
Reporting Relationships (Text Only)
Job Relationships: Brief descriptions of the types of
interactions that occur for this job. Takes direction from: Office
Manager and providers. Provides direction to: N/A. Supervised by:
Employee is required to sit and walk frequently. Employee must
lift/carry a light (1-20 lbs.) load frequently, a medium (21-50
lbs.) load occasionally, and a heavy (50 lbs. +) load rarely.
Employee may rarely be required to lift over 100 lbs. with
assistance. Employee is occasionally required to bend, squat,
crawl, kneel, climb, lift waist to overhead. Employee is
occasionally required to reach forward and reach overhead. Employee
may be required to do simple grasping and pushing/pulling. (Rarely:
0-5%, Occasionally: 1-33%, Frequently: 34-66%, Continuously:
67-100%) The most significant of duties are included but this does
not exclude occasional work assignments not mentioned or
The most significant of duties are included but this does not
exclude occasional work assignments not mentioned or developmental
Faithful to our Episcopal-Presbyterian heritage and its ministry
of healing, St. Luke's is dedicated to improving the health of the
communities we serve.
Using talents and resources responsibly, we provide high
quality, safe care with compassion, professional excellence and
respect for each other and those we serve.
As an independent healthcare network, we create healthy
communities in the region through our commitment to high quality,
safe and personalized services.
We accept and treat all persons as being created in the image of
We respond with caring to the needs of others as if they were
members of our family.
We honor each person's rights and responsibilities in light of
the common good.
We set and strive to attain high standards of performance and
We use our talents and resources wisely, with honesty and
FACES - Friendly - Available - Caring - Efficient - Safe
Communication Standards: Promotes and provides courteous and
effective communication with internal and external customers.