phlebotomy, processes patient specimens and performs patient
registration. Utilizes Laboratory computer system. Prepares
specimens to be sent to reference laboratories. Maintains
department inventory and operates and maintains equipment. Performs
various clerical duties. Adheres to patient identification,
laboratory safety, and department policies and procedures.
Performs duties and responsibilities in a manner consistent with
our mission and values.
Principle Accountabilities: % Of Time
1. Safety/Risk Management: Maintains an
environment for employees, patients, medical staff, and visitors
that promote safety consciousness in order to achieve a safe
physical environment. Complies with Infection Control guidelines.
Adheres to chemical hygiene policies. Follows confidentiality
policy/procedure. Adheres to hospital wide and department specific
safety regulations. Writes QI reports as necessary. Creates a safe
and clean work environment. Utilizes the appropriate safety
engineering devices. (10%)
2. Coordination of Services: coordinates
activities, which allow quality work within a timely manner.
Functions efficiently and effectively in pertinent areas during
routine operations and computer 'downtimes.' Participate in
training new employees and other trainees to include phlebotomy
techniques and HIS registration. Stocks area, monitors expiration
dates, and alerts appropriate personnel when supplies are low.
Receives, labels and stores supplies accurately and in a timely
manner. Fill orders from customers for lab supplies. (10%)
3. Primary Aspects of the Job: exhibits
organizational skills and a conscientiousness which allows for
precise and accurate results in a timely manner. Performs various
types of HIS registration on patients and /or specimens.
Demonstrates proper time management skills, priority setting, and
multi-tasking abilities. Collects and/or assists with collection of
patient specimens (to include blood, urine, Autologous blood, etc)
in a timely manner, following approved procedure with technical
expertise. Utilizes positive patient identification. Assures
positive patient identification. Adheres to procedures for special
and age related requirements. Evaluates specimen acceptability.
Verifies tests requested to tests ordered and obtained. Labels
specimens correctly and completely. Verifies work in a timely
manner. Processes specimens received accurately and promptly.
Computer entry. Confirm interpretation of physician orders. Confirm
orders with specimen. Screen samples for acceptability. Takes
appropriate action for unsuitable, unacceptable, mislabeled
specimens. Directs specimens to proper departments and individuals
in a timely manner. Appropriately prepares specimens for
transportation to other clinical laboratories for testing.
Maintains accurate records. Performs limited waived tests and
procedures on biological and environmental materials using
automated equipment or manual methods following established
laboratory and testing procedures. (These tests include bleeding
times, finger stick glucose, microbiology set-ups and others as
authorized). Performs work accurately and cost effectively.
Evaluates specimen acceptability. Verifies work in a timely manner.
Prepares and maintains reagents and solutions. Performs quality
control and equipment maintenance. Maintains proper quality control
records. Documents corrective action for unacceptable results.
Performs preventive maintenance on equipment. Performs work
accurately and cost effectively. Creates and uses work aid
documents correctly and routinely in a timely manner (pending,
batch, error, etc). Performs various clerical duties to include but
not limited to: Sending out reports; Typing as necessary; Faxing
reports; and Filing. Demonstrates professional and customer focused
behaviors. Other duties as assigned. (50%)
4. Communication Management: maintains good
quality relations between management, staff, patients, physicians
and other departments to promote a good working environment.
Handles inquiries regarding procedures and test results. Answer
telephone in a friendly manner to include: Routing calls to proper
location; Taking messages when needed; Answering questions; Making
appointments; Giving verbal results; Give accurate instructions (by
phone or in person) to patients or physician office personnel
regarding proper specimen collection and patient preparation.
Documents verbal orders according to procedure. Communicates test
results appropriately, accurately and in a timely manner and
documents communication as required. Remains current with
departmental meeting minutes and other required reading. Performs
various computer duties to include: Report generation and
distribution; Maintenance of printers; Generation of computer error
reports; Generation of computer credits. Reviews appropriate
technical and/or operational procedures annually. (20%)
5. Technology: Maintains equipment in order
to provide a continuous level of quality in test results. Performs
laboratory and hospital computer functions with accuracy and
promptness (i.e. receipt and verification, order entry, inquiries,
labels, etc). Remains knowledgeable of downtime policies and
procedures. Monitors, interprets and resolves error log. Performs
hospital computer functions with accuracy and promptness (i.e.
patient registration, charges, credits, etc). Remains knowledgeable
of downtime policies and procedures. Maintains a working knowledge
of personal computer, if applicable. Performs routine maintenance
on centrifuges. Troubleshoots computer functions and equipment
problems. Reports instrument malfunctions and performs minor
repairs. Calls service representative or technical hot line as
necessary. Attends in-service training on new equipment and
procedures (i.e., WinNet). Remains current in Laboratory
developments though participation in continuing education and
self-study (5 hours per year). Performs other work duties as
High school diploma or GED
Customer Service, laboratory and phlebotomy
Employee is required to sit, stand and walk
frequently. Employee must lift/carry light (20# max) frequently.
Employee is required to bend, squat, climb, lift floor to waist and
lift waist to overhead occasionally; reach forward and reach
overhead frequently. For repetitive action, employee is required to
use both hands for simple grasping, pushing/pulling and fine
manipulation. Employee is exposed to temperature changes (heat,
cold, wet, damp) and electrical hazards occasionally; noise, and
CRT terminal work frequently; fumes occasionally. Employee is
frequently exposed to blood borne pathogens. (Occasionally: 1-33%,
Frequently: 34-66%, Continuously: 67-100%) The most significant of
duties are included but this does not exclude occasional work
assignments not mentioned or developmental duties.
Job Relationships: Member of a
comprehensive healthcare team including other healthcare providers,
the patient, the patient's family and significant others.
Takes direction from: Supervisor, Manager,
Director of Laboratory, Medical Director, Pathologist
Supervised by: Supervisor, Manager,
Director of Laboratory
Faithful to our Episcopal-Presbyterian
heritage and its ministry of healing, St. Luke’s is dedicated to
improving the health of the communities we serve.
Using talents and resources responsibly, we
provide high quality, safe care with compassion, professional
excellence and respect for each other and those we serve.
As an independent healthcare network, we
create healthy communities in the region through our commitment to
high quality, safe and personalized services.
We accept and treat all persons
as being created in the image of God.
We respond with caring to the
needs of others as if they were members of our family.
We honor each person’s rights
and responsibilities in light of the common good.
We set and strive to attain high
standards of performance and continuous improvement.
We use our talents and resources
wisely, with honesty and integrity.
FACES - Friendly - Available -
Caring - Efficient - Safe Communication Standards: Promotes and
provides courteous and effective communication with internal and