ChesterfieldRecruiter Since 2001
the smart solution for Chesterfield jobs

CUSTOMER SERVICE REP

Company: St. Luke's Hospital
Location: CHESTERFIELD
Posted on: May 3, 2021

Job Description:

Processes patient accounts in accordance with the departmental and institutional policies and procedures.  Obtains/reviews accurate demographic and insurance information and corrects information as needed.  Processes accounts for accurate registration and payment. Obtains patients signatures and explains hospital financial documents to patients. ie:  Authorization for Treatment/Terms of Treatment Agreement form, Advance Beneficiary  Notice (ABN), Release of Medical Information, HIPAA Release of Information, etc. and scans them in to the STAR system via HBF and/or ILE. Collects copayments, estimated co-insurance and deductibles. Completes the Medicare Secondary Payer (MSP) questionnaire. Documents actions taken, answers inquiries involving individual accounts and researches problem accounts to assure payment. Maintains knowledge of financial computer system. Performs duties and responsibilities in a manner consistent with our mission and values.    Assures integrity of critical system data elements. Completes assignments in the prescribed time periods with efficiency and attention to detail. Obtains demographic and insurance information in order to create a new patient account and/or correct incomplete/missing information on an existing patient account. Answers patient and/or third party inquiries into the status of account, coverage and insurance questions. Enters orders for tests/procedures in STAR as documented on the physician’s order and/or department schedule. Collects co-payments, estimated co-insurance/deductibles and balances from previous accounts. Screens for financial assistance and discusses payment options with patients. Accommodates requests from patients and physicians to the extent possible. Uses and demonstrates understanding of the patient accounting computer system, including system reports  and security procedures.  Adheres to Patient Financial Services/Patient Access and St. Luke’s Hospital’s policies, hospital/physician billing practices, third-party  requirements and HIPAA regulations.  Teaches new employees and other staff members procedures. Maintains good rapport with patients, physicians, third-party payors and other department representatives. Works efficiently with other staff members to accomplish work and department projects. May describe procedures to auditors or others from outside the department.

May review or initiate procedures and recommend changes. 60%  

Interacts by telephone and/or in person with patients other departments, physician offices and reviewing agencies. Accurately and efficiently creates/processes the account including transaction records and other functions. Stays abreast of contract, regulation, procedure, and other changes affecting the department.  30%  

Provides information and assistance to physicians regarding registration/billing procedures.

Reports unusual accounts, account problems, and workflow issues promptly to the Manager. 5%  

Performs other duties as assigned.  5%  

Total     100%

 

CSR II – will meet all the above accountabilities in addition to the CSRII qualifications as documented on the PFS Career Path Ladder (see attached).  Employee will need to score 100% on each section of the test.  If the employee does not score 100% in a particular section, the employee will be able to retest that section of the test after 60 days


High school diploma or equivalent required.



35 WPM accurate typing skills. Proficiency with 10-key calculator and/or data entry skills required. One year related work experience preferred. Effective oral and written communication skills required. Computer experience preferred. Must be capable of maintaining a high degree of productivity with attention to detail and accuracy and ability to understand third-party requirements/regulations for effective job performance. Must be capable of accurately determining patient insurance information, data entry, and processing to meet the Hospital's financial objectives. Must be able to interact effectively with staff and patients and demonstrate positive customer relations while maintaining patient confidentiality.



Employee is required to sit continuously and walk occasionally. Employee must lift/carry a light (1-20 lbs.) load frequently. Employee is frequently required to bend, squat, crawl, kneel, climb, lift waist to overhead. Employee is occasionally required to reach forward and reach overhead. For repetitive action, employee is required to use both hands for simple grasping and pushing/pulling. Employee is occasionally exposed to electrical hazards and CRT terminal work continuously.
 
(Occasionally: 1-33%, Frequently: 34-66%, Continuously: 67-100%)
 
The most significant of duties are included but this does not exclude occasional work assignments not mentioned or developmental duties.  
 
Job Relationships:      
           
            Takes directions from:   Manager – Patient Financial Services
                                                  Associate Director – Patient Financial Services
                                                  Director – Patient Financial Services      

 


MISSION

Faithful to our Episcopal-Presbyterian heritage and its ministry of healing, St. Luke’s is dedicated to improving the health of the communities we serve.

Using talents and resources responsibly, we provide high quality, safe care with compassion, professional excellence and respect for each other and those we serve.

 

VISION

As an independent healthcare network, we create healthy communities in the region through our commitment to high quality, safe and personalized services.

 

CORE VALUES

Human Dignity

We accept and treat all persons as being created in the image of God.

 

Compassion

We respond with caring to the needs of others as if they were members of our family.

 

Justice

We honor each person’s rights and responsibilities in light of the common good.

 

Excellence

We set and strive to attain high standards of performance and continuous improvement.

 

Stewardship

We use our talents and resources wisely, with honesty and integrity.

 

FACES - Friendly - Available - Caring - Efficient - Safe Communication Standards: Promotes and provides courteous and effective communication with internal and external customers.

Keywords: St. Luke's Hospital, Chesterfield , CUSTOMER SERVICE REP, Other , CHESTERFIELD, Missouri

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Customer Service Representative
Description: U-Haul - CSR / Retail Associate As a Customer Service
Company: U-Haul
Location: Saint Peters
Posted on: 05/12/2021

Mechanical Assembler
Description: 804 Technology is currently looking for 3 mechanical assemblers a perm job opportunity with a 90 day probationary period in St. Peters MO. The complete jobs description is listed below as well as my contact (more...)
Company: 804 Technology
Location: saint peters
Posted on: 05/12/2021

Janitor
Description: Walmart Supercenter - 1661 Jungermann Rd - Custodian / Cleaner / Lot Attendant
Company: Walmart
Location: Saint Peters
Posted on: 05/12/2021


Janitorial Supervisor (Janitorial)
Description: Janitorial Supervisor Janitorial Saint Peters, MO, United States of
Company: Scioto Services
Location: Saint Peters
Posted on: 05/12/2021

Housekeeping Room Attendant
Description: Housekeeping Room Attendant - Courtyard by Marriott About Us:From humble beginnings in 2006 to an enterprise being driven by more than 1,000 people today, Midas Hospitality has never lost sight of our (more...)
Company: Midas Hospitality
Location: Saint Peters
Posted on: 05/12/2021

Mosquito Control Technician PT
Description: strong Mosquito Control Technician Job Description: /strong ul li Trained expert who provides a remarkable client experience /li li Travel to each client apos s home or business /li li Survey (more...)
Company: Mosquito Hunters of St. Peters - O'Fallon
Location: Saint Peters
Posted on: 05/12/2021

$500 Sign on Bonus for 3rd Shift
Description: 500 SIGN ON BONUS Looking to start work ASAP Are you ready to make a difference Manpower is hiring for several positions in Saint Peters Missouri. Call today for a fast hiring process and the (more...)
Company: Manpower
Location: Saint Peters
Posted on: 05/12/2021

HOUSEKEEPING ATTENDANTS
Description: First Class Workforce has several openings for experienced and dependable Housekeeping Attendants in
Company: First Class Workforce Solutions
Location: Saint Peters
Posted on: 05/12/2021

Facility Housekeeper
Description: U-Haul - Cleaning As a Housekeeper at U-Haul, you apos
Company: U-Haul
Location: Saint Peters
Posted on: 05/12/2021

Maintenance Technician, #29779
Description: p St. Charles Community College is located just west of St. Louis, nestled in the heart of growing St. Charles County. Established in 1986, SCC is a public, comprehensive two-year community college offering (more...)
Company: St. Charles Community College
Location: Saint Peters
Posted on: 05/12/2021

Log In or Create An Account

Get the latest Missouri jobs by following @recnetMO on Twitter!

Chesterfield RSS job feeds