Senior Field Services Representative (FSR)
Company: High Side Technology
Location: Saint Louis
Posted on: February 19, 2026
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Job Description:
Job Description Job Description Description: High Side
Technology is looking to hire a senior Field Services
Representative. In this role, FSR will use his/her problem-solving
skills to be the first to respond to user requests from users of
our software platform. They will help troubleshoot any reported
issue and identify potential solutions ensuring successful
execution of their mission. The role will include both technical
and user engagement support duties, ensuring successful execution
of program objectives. Key Responsibilities: FSR Support and
Coordination: Coordinate with the Lead FSR and other members of the
FSR team on the program to ensure support is provided in a
professional, timely, and efficient manner Coordinate schedules and
reporting of FSR team to ensure the quality and completeness of
work products (turnover logs, user reporting, checklists, etc.)
Mentor and train new or less experienced FSRs Lead Operational
Activities: Monitor the system to ensure the system is performing
as expected and services are functioning correctly Capture reported
system bugs from user feedback and error messages / anomalies
discovered from performing check list tasks. Attempt to recreate
and diagnose issues reported Generate timely and accurate reports
on system’s performance Triage, track, and correctly escalate to
the appropriate team (FSR, Ops, Developers, User Engagement)
Perform and coordinate ‘Feed Activation / Deactivation and Naming
Change Requests’ from the Tasking Authority in a timely manner User
Support Specialist: Cultivate strong relationships with customers,
team members, and users Develop a deep understanding of system’s
feature capabilities so they can leverage problem-solving skills to
ensure user inquiries are resolved in a efficient way Coordinate
closely with User Engagement Team for user inquiries for follow on
training requests and relaying feature requests to help shape
continued evolution of the system Identify and drive forward
support efforts to improve the effectiveness and efficiency of user
support Desired Skills / Ideal Candidate: Former Intelligence
Analyst / Collection Manager with 4-6 years of Full Motion Video /
Intelligence surveillance Reconnaissance (ISR) experience Prior
experience with customer site Requirements:
Keywords: High Side Technology, Chesterfield , Senior Field Services Representative (FSR), IT / Software / Systems , Saint Louis, Missouri
