Microsoft Server Engineer
Company: Horizontal Talent
Location: Chesterfield
Posted on: May 15, 2022
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Job Description:
Microsoft Server Engineer--ONSITE--Town & Country, MO
Requirements: Experience as Microsoft Server Engineer in VMWare
virtual environment Experience w/ MS Server 2012, 2016, 2019
Understanding of IIS, networks, domains, protocols Experience w/
SQL Server 2012-2019 Job Description: This role will primarily
support the Managed Services Data Center Optimization project and
will include the following: Resolving third level support problems
which include Incident, Request and Change. Escalating to the
relevant Engineering team as required, promptly following
procedures and ensuring management is updated accordingly. Ensuring
the Client and ticket is always up to date on incident progress.
Maintain, troubleshoot and co-ordinate replacement of faulty
hardware. Involved in the execution of Client Change Requests in a
timely manner as planned by Client Service Partner, Engineering and
Hosting Compute Manager. Escalation of critical issues/outages to
Hosting Compute Management as per procedures. Provide detailed
feedback to other groups on all incident resolutions, ensuring full
details are entered into ticket case notes. Daily review and action
of open cases; updating Operations Management on current cases and
their status as appropriate. Update Operations team on any projects
being worked on. Creation of weekly reports published to the line
manager. To provide comprehensive handovers to global peers at the
end of shift. Attend Daily Operations and Change Review Meetings as
required. Log cases to 3rd party vendors requesting assistance on
unresolved issues. Working closely with Data Center technician
located in various locations around the world for remote hands
assistance Qualifications Excellent knowledge of Microsoft Widows
Server ( 2012, 2016, 2019) Working knowledge of Microsoft Clusters
and failovers, Storage Devices and hardware, Active Directory and
Microsoft Management Console Working knowledge of Internet
Information Server (IIS) and other web server applications,
Networks, Setting up Domains, and other internet protocol such as
DNS, FTP, SSH, SMTP, IMAP, etc. Working knowledge on database
application such as MSSQL which include MSSQL Cluster (MSSQL 2012,
2014, 2016, 2017, 2019 ) Hands on experience in VMware ESX
environment (vSphere 5.x 6.x) Working knowledge of Server
monitoring At least having 5 years or more of experience in the
same area Position Requirements: Possess analytical troubleshooting
skills combined with excellent written and verbal communication
skills Be organized and be able to work under pressure Be motivated
and possess a can do attitude Proactive and energetic nature
Operations Centre processes and procedures are always adhered to.
Escalations are performed within the SLA timescales. Good
communications with customers provided throughout incident
lifecycle. Engineering and Senior Management are kept abreast of
appropriate escalations. Customer satisfaction surveys produce
positive responses. Peer level KPIs are within normal levels.
Keywords: Horizontal Talent, Chesterfield , Microsoft Server Engineer, IT / Software / Systems , Chesterfield, Missouri
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