Microsoft Server Engineer

Company: Horizontal Talent
Location: Chesterfield
Posted on: May 15, 2022

Job Description:

Microsoft Server Engineer--ONSITE--Town & Country, MO Requirements: Experience as Microsoft Server Engineer in VMWare virtual environment Experience w/ MS Server 2012, 2016, 2019 Understanding of IIS, networks, domains, protocols Experience w/ SQL Server 2012-2019 Job Description: This role will primarily support the Managed Services Data Center Optimization project and will include the following: Resolving third level support problems which include Incident, Request and Change. Escalating to the relevant Engineering team as required, promptly following procedures and ensuring management is updated accordingly. Ensuring the Client and ticket is always up to date on incident progress. Maintain, troubleshoot and co-ordinate replacement of faulty hardware. Involved in the execution of Client Change Requests in a timely manner as planned by Client Service Partner, Engineering and Hosting Compute Manager. Escalation of critical issues/outages to Hosting Compute Management as per procedures. Provide detailed feedback to other groups on all incident resolutions, ensuring full details are entered into ticket case notes. Daily review and action of open cases; updating Operations Management on current cases and their status as appropriate. Update Operations team on any projects being worked on. Creation of weekly reports published to the line manager. To provide comprehensive handovers to global peers at the end of shift. Attend Daily Operations and Change Review Meetings as required. Log cases to 3rd party vendors requesting assistance on unresolved issues. Working closely with Data Center technician located in various locations around the world for remote hands assistance Qualifications Excellent knowledge of Microsoft Widows Server ( 2012, 2016, 2019) Working knowledge of Microsoft Clusters and failovers, Storage Devices and hardware, Active Directory and Microsoft Management Console Working knowledge of Internet Information Server (IIS) and other web server applications, Networks, Setting up Domains, and other internet protocol such as DNS, FTP, SSH, SMTP, IMAP, etc. Working knowledge on database application such as MSSQL which include MSSQL Cluster (MSSQL 2012, 2014, 2016, 2017, 2019 ) Hands on experience in VMware ESX environment (vSphere 5.x 6.x) Working knowledge of Server monitoring At least having 5 years or more of experience in the same area Position Requirements: Possess analytical troubleshooting skills combined with excellent written and verbal communication skills Be organized and be able to work under pressure Be motivated and possess a can do attitude Proactive and energetic nature Operations Centre processes and procedures are always adhered to. Escalations are performed within the SLA timescales. Good communications with customers provided throughout incident lifecycle. Engineering and Senior Management are kept abreast of appropriate escalations. Customer satisfaction surveys produce positive responses. Peer level KPIs are within normal levels.

Keywords: Horizontal Talent, Chesterfield , Microsoft Server Engineer, IT / Software / Systems , Chesterfield, Missouri