Microsoft Server Engineer
Company: Horizontal Talent
Location: Chesterfield
Posted on: May 12, 2022
Job Description:
Microsoft Server Engineer--ONSITE--Town & Country, MO
Requirements:
- Experience as Microsoft Server Engineer in VMWare virtual
environment
- Experience w/ MS Server 2012, 2016, 2019
- Understanding of IIS, networks, domains, protocols
- Experience w/ SQL Server 2012-2019
Job Description:
- This role will primarily support the Managed Services Data
Center Optimization project and will include the
following:
- Resolving third level support problems which include Incident,
Request and Change.
- Escalating to the relevant Engineering team as required,
promptly following procedures and ensuring management is updated
accordingly.
- Ensuring the Client and ticket is always up to date on incident
progress.
- Maintain, troubleshoot and co-ordinate replacement of faulty
hardware.
- Involved in the execution of Client Change Requests in a timely
manner as planned by Client Service Partner, Engineering and
Hosting Compute Manager.
- Escalation of critical issues/outages to Hosting Compute
Management as per procedures.
- Provide detailed feedback to other groups on all incident
resolutions, ensuring full details are entered into ticket case
notes.
- Daily review and action of open cases; updating Operations
Management on current cases and their status as
appropriate.
- Update Operations team on any projects being worked
on.
- Creation of weekly reports published to the line
manager.
- To provide comprehensive handovers to global peers at the end
of shift.
- Attend Daily Operations and Change Review Meetings as
required.
- Log cases to 3rd party vendors requesting assistance on
unresolved issues.
- Working closely with Data Center technician located in various
locations around the world for remote hands assistance
Qualifications
- Excellent knowledge of Microsoft Widows Server ( 2012, 2016,
2019)
- Working knowledge of Microsoft Clusters and failovers, Storage
Devices and hardware, Active Directory and Microsoft Management
Console
- Working knowledge of Internet Information Server (IIS) and
other web server applications, Networks, Setting up Domains, and
other internet protocol such as DNS, FTP, SSH, SMTP, IMAP,
etc.
- Working knowledge on database application such as MSSQL which
include MSSQL Cluster (MSSQL 2012, 2014, 2016, 2017, 2019
)
- Hands on experience in VMware ESX environment (vSphere 5.x
6.x)
- Working knowledge of Server monitoring
- At least having 5 years or more of experience in the same
area
Position Requirements:
- Possess analytical troubleshooting skills combined with
excellent written and verbal communication skills
- Be organized and be able to work under pressure
- Be motivated and possess a can do attitude
- Proactive and energetic nature
- Operations Centre processes and procedures are always adhered
to.
- Escalations are performed within the SLA timescales.
- Good communications with customers provided throughout incident
lifecycle.
- Engineering and Senior Management are kept abreast of
appropriate escalations.
- Customer satisfaction surveys produce positive
responses.
- Peer level KPIs are within normal levels.
Keywords: Horizontal Talent, Chesterfield , Microsoft Server Engineer, IT / Software / Systems , Chesterfield, Missouri
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