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Microsoft Server Engineer

Company: Horizontal Talent
Location: Chesterfield
Posted on: May 12, 2022

Job Description:

Microsoft Server Engineer--ONSITE--Town & Country, MO

  • Experience as Microsoft Server Engineer in VMWare virtual environment
  • Experience w/ MS Server 2012, 2016, 2019
  • Understanding of IIS, networks, domains, protocols
  • Experience w/ SQL Server 2012-2019

    Job Description:

    • This role will primarily support the Managed Services Data Center Optimization project and will include the following:
    • Resolving third level support problems which include Incident, Request and Change.
    • Escalating to the relevant Engineering team as required, promptly following procedures and ensuring management is updated accordingly.
    • Ensuring the Client and ticket is always up to date on incident progress.
    • Maintain, troubleshoot and co-ordinate replacement of faulty hardware.
    • Involved in the execution of Client Change Requests in a timely manner as planned by Client Service Partner, Engineering and Hosting Compute Manager.
    • Escalation of critical issues/outages to Hosting Compute Management as per procedures.
    • Provide detailed feedback to other groups on all incident resolutions, ensuring full details are entered into ticket case notes.
    • Daily review and action of open cases; updating Operations Management on current cases and their status as appropriate.
    • Update Operations team on any projects being worked on.
    • Creation of weekly reports published to the line manager.
    • To provide comprehensive handovers to global peers at the end of shift.
    • Attend Daily Operations and Change Review Meetings as required.
    • Log cases to 3rd party vendors requesting assistance on unresolved issues.
    • Working closely with Data Center technician located in various locations around the world for remote hands assistance


      • Excellent knowledge of Microsoft Widows Server ( 2012, 2016, 2019)
      • Working knowledge of Microsoft Clusters and failovers, Storage Devices and hardware, Active Directory and Microsoft Management Console
      • Working knowledge of Internet Information Server (IIS) and other web server applications, Networks, Setting up Domains, and other internet protocol such as DNS, FTP, SSH, SMTP, IMAP, etc.
      • Working knowledge on database application such as MSSQL which include MSSQL Cluster (MSSQL 2012, 2014, 2016, 2017, 2019 )
      • Hands on experience in VMware ESX environment (vSphere 5.x 6.x)
      • Working knowledge of Server monitoring
      • At least having 5 years or more of experience in the same area

        Position Requirements:

        • Possess analytical troubleshooting skills combined with excellent written and verbal communication skills
        • Be organized and be able to work under pressure
        • Be motivated and possess a can do attitude
        • Proactive and energetic nature
        • Operations Centre processes and procedures are always adhered to.
        • Escalations are performed within the SLA timescales.
        • Good communications with customers provided throughout incident lifecycle.
        • Engineering and Senior Management are kept abreast of appropriate escalations.
        • Customer satisfaction surveys produce positive responses.
        • Peer level KPIs are within normal levels.

Keywords: Horizontal Talent, Chesterfield , Microsoft Server Engineer, IT / Software / Systems , Chesterfield, Missouri

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