Microsoft Server Engineer

Company: Horizontal Talent
Location: Chesterfield
Posted on: May 12, 2022

Job Description:

Microsoft Server Engineer--ONSITE--Town & Country, MO
Requirements:

• 
  
• Experience as Microsoft Server Engineer in VMWare virtual environment
  
• Experience w/ MS Server 2012, 2016, 2019
  
• Understanding of IIS, networks, domains, protocols
  
• Experience w/ SQL Server 2012-2019
  
  
  Job Description:
  
  
  • 
    
  • This role will primarily support the Managed Services Data Center Optimization project and will include the following:
    
  • Resolving third level support problems which include Incident, Request and Change.
    
  • Escalating to the relevant Engineering team as required, promptly following procedures and ensuring management is updated accordingly.
    
  • Ensuring the Client and ticket is always up to date on incident progress.
    
  • Maintain, troubleshoot and co-ordinate replacement of faulty hardware.
    
  • Involved in the execution of Client Change Requests in a timely manner as planned by Client Service Partner, Engineering and Hosting Compute Manager.
    
  • Escalation of critical issues/outages to Hosting Compute Management as per procedures.
    
  • Provide detailed feedback to other groups on all incident resolutions, ensuring full details are entered into ticket case notes.
    
  • Daily review and action of open cases; updating Operations Management on current cases and their status as appropriate.
    
  • Update Operations team on any projects being worked on.
    
  • Creation of weekly reports published to the line manager.
    
  • To provide comprehensive handovers to global peers at the end of shift.
    
  • Attend Daily Operations and Change Review Meetings as required.
    
  • Log cases to 3rd party vendors requesting assistance on unresolved issues.
    
  • Working closely with Data Center technician located in various locations around the world for remote hands assistance
    
    Qualifications
    
    
    • 
      
    • Excellent knowledge of Microsoft Widows Server ( 2012, 2016, 2019)
      
    • Working knowledge of Microsoft Clusters and failovers, Storage Devices and hardware, Active Directory and Microsoft Management Console
      
    • Working knowledge of Internet Information Server (IIS) and other web server applications, Networks, Setting up Domains, and other internet protocol such as DNS, FTP, SSH, SMTP, IMAP, etc.
      
    • Working knowledge on database application such as MSSQL which include MSSQL Cluster (MSSQL 2012, 2014, 2016, 2017, 2019 )
      
    • Hands on experience in VMware ESX environment (vSphere 5.x 6.x)
      
    • Working knowledge of Server monitoring
      
    • At least having 5 years or more of experience in the same area
      
      Position Requirements:
      
      
      • 
        
      • Possess analytical troubleshooting skills combined with excellent written and verbal communication skills
        
      • Be organized and be able to work under pressure
        
      • Be motivated and possess a can do attitude
        
      • Proactive and energetic nature
        
      • Operations Centre processes and procedures are always adhered to.
        
      • Escalations are performed within the SLA timescales.
        
      • Good communications with customers provided throughout incident lifecycle.
        
      • Engineering and Senior Management are kept abreast of appropriate escalations.
        
      • Customer satisfaction surveys produce positive responses.
        
      • Peer level KPIs are within normal levels.
        

Keywords: Horizontal Talent, Chesterfield , Microsoft Server Engineer, IT / Software / Systems , Chesterfield, Missouri