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Information Technology Engineer

Company: PRI Global
Location: Chesterfield
Posted on: May 5, 2022

Job Description:

Title: Engineer III Location: Town and Country, MO 63017 Term: 1 year contract with possibility of extension based on performance Job Description This role will primarily support the Managed Services Data Center Optimization project and will include the following: -- Resolving third-level support problems which include Incident, Request and Change. -- Escalating to the relevant Engineering team as required, promptly following procedures, and ensuring management are updated accordingly. -- Ensuring the Client and ticket are always up to date on incident progress. -- Maintain, troubleshoot, and coordinate the replacement of faulty hardware. -- Involved in the execution of Client Change Requests in a timely manner as planned by Client Service Partner, Engineering, and Hosting Compute Manager. -- Escalation of critical issues/outages to Hosting Compute Management as per procedures. -- Provide detailed feedback to other groups on all incident resolutions, ensuring full details are entered into ticket case notes. -- Daily review and action of open cases; updating Operations Management on current cases and their status as appropriate. -- Update the Operations team on any projects being worked on. -- Creation of weekly reports published to the line manager. -- To provide comprehensive handovers to global peers at the end of the shift. -- Attend Daily Operations and Change Review Meetings as required. -- Log cases to 3rd party vendors requesting assistance on unresolved issues. -- Working closely with Data Center technicians located in various locations around the world for remote hands assistance Qualifications Excellent knowledge of Microsoft Windows Server ( 2012, 2016, 2019) Working knowledge of Microsoft Clusters and failovers, Storage Devices and hardware, Active Directory, and Microsoft Management Console Working knowledge of Internet Information Server (IIS) and other web server applications, Networks, Setting up Domains, and other internet protocols such as DNS, FTP, SSH, SMTP, IMAP, etc . Working knowledge on database application such as MSSQL which include MSSQL Cluster (MSSQL 2012, 2014, 2016, 2017, 2019 ) Hands-on experience in VMware ESX environment ( vSphere 5.x 6.x) Working knowledge of Server monitoring At least having 5 years or more of experience in the same area Position Requirements: Possess analytical troubleshooting skills combined with excellent written and verbal communication skills Be organized and be able to work under pressure Be motivated and possess a can-do attitude Proactive and energetic nature Operations Centre processes and procedures are always adhered to. Escalations are performed within the SLA timescales. Good communications with customers are provided throughout incident lifecycle. Engineering and Senior Management are kept abreast of appropriate escalations. Customer satisfaction surveys produce positive responses. Peer level KPIs are within normal levels

Keywords: PRI Global, Chesterfield , Information Technology Engineer, IT / Software / Systems , Chesterfield, Missouri

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