Customer Service Specialist
Company: Bunge North America
Location: Chesterfield
Posted on: April 23, 2024
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Job Description:
Location :St. Louis MOCity :ChesterfieldState :Missouri
(US-MO)Country :United States (US)Requisition Number :34559At
Bunge, people don t just come here to work, they come here to
grow
solving challenges that directly impact the world with a diverse
and talented team working to make us the most innovative and
dynamic company in our industry. We offer competitive compensation,
flexible work arrangements, and opportunity to progress. Our hybrid
work environment provides a balance of in office and remote work.
Most importantly, in all we do we live our values:
Act as One Team by fostering inclusion, collaboration, and
respect
Drive for Excellence by being agile, innovative, and efficient
Do What's Right by acting safely, ethically, and
sustainablyPosition Summary: This position will act as a liaison,
providing product/services information and resolve any emerging
problems that our customer accounts might face with accuracy and
efficiency. The Customer Service Specialist will act as an advocate
for both the customer as well as for Bunge, ensuring that our
customer s needs are handled in an efficient and profitable
fashion. The target is to ensure excellent service standards,
respond efficiently to customer inquiries, and maintain high
customer satisfaction. Essential Functions:
Support excellent customer experiences through coordinating
shipment and order changes based on delivery window, inventory
availability, and fill rate requirements set by the customer.
Resolve product or service problems: clarify the customer s
complaint, determine the cause of the problem, select and explain
the best solution to solve the problems, expedite correction or
adjustment, follow up to ensure resolution.
Maintain a high level of professionalism at all times, creating a
connection and developing a rapport with every customer to provide
outstanding, personal service.
Serve as a main point of contact and liaison between the customer
and internal groups such as the Commercial, Operations, Product
Management, and Supply Chain teams.
Assist Customer Service Supervisor with escalations to resolve
operational and customer issues
Complete bi-monthly check-ins with customers, focusing on
improvement of customer experience
Monitor complaint entry into CRM for accuracy and respond to
complaints ensuring a timely response to the customer
Travel as necessary to Bunge facilities and customer meetings
Skills & Experience Requirements:
Bachelor's degree with 0 - 2 years of position related experience,
or equivalent combo of education and experience level.
Prior successful industry customer service experience and/or a
proven track record of accomplishments in working in an environment
servicing internal and external customers.
Strong interpersonal and communication skills; verbal, written
phone/email etiquette skills.
Strong attention to detail, problem solving, prioritization, time
management and organizational skills.
Strong ability to multitask
Positive and professional attitude
Ability to work and collaborate with cross functional teams
Self-reliant, independent; can be quick and decisive, smart and
savvy with good ideas and judgment
Stable, adaptive, and able to handle a stressful situation with
calm and reason.
Flexible, open to change, and can experiment with new solutions to
achieve results
Self-assured, confident, and secure when making decisions and
taking action
Familiarity with CBOT exchange and fundamentals of futures and
basis trading a plus
Experience in agribusiness or related industry a plus
Experience with SAP, SF.com & Tableau a plus
Demonstrated proficiency in Microsoft Office applications, with
special focus on Excel and Word.Bunge (NYSE: BG) is a world leader
in sourcing, processing and supplying oilseed and grain products
and ingredients. Founded in 1818, Bunge s expansive network feeds
and fuels a growing world, creating sustainable products and
opportunities for more than 70,000 farmers and the consumers they
serve across the globe. The company is headquartered in St. Louis,
Missouri and has 25,000 employees worldwide who stand behind more
than 350 port terminals, oilseed processing plants, grain
facilities, and food and ingredient production and packaging
facilities around the world.Bunge is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, gender expression, transgender status, national
origin, citizenship, age, disability or military or veteran status,
or any other legally protected status. Bunge is an Equal
Opportunity Employer. Minorities/Women/Veterans/Disabled
Keywords: Bunge North America, Chesterfield , Customer Service Specialist, Hospitality & Tourism , Chesterfield, Missouri
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