Customer Service Representative

Company: Kforce
Location: Chesterfield
Posted on: May 27, 2023

Job Description:

Kforce has a client that is seeking a Customer Service Representative in Chesterfield, MO. The duration of this role is 6 months, extension possible, and ideally TTP. The hours are 7:30-4:30 or 8-5pm (WFH Monday and Friday).Essential Functions:

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  Customer Service Representative will be responsible for processing orders from inception through shipment and invoicing. Handling correspondences and fulfilling customer needs to ensure satisfaction
  
  
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  Manage a high volume of customer contacts and communications through phone and email each day
  
  
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  Develop an advanced level of product knowledge to speak intelligently to customers and successfully address specific objections
  
  
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  Effectively capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment
  
  
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  Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
  
  
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  As a Customer Service Representative, you will run various reports on a weekly and daily basis and investigate where needed
  
  
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  Responsible for EDI order processing and management
  
  
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  High School diploma required
  
  
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  Bachelor's degree or 1-3 years of customer service or similar operations experience preferred
  
  
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  Working knowledge of Microsoft Office programs (with a focus on Excel), Google Docs and Adobe
  
  
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  Excellent organization and time management skills, effectively using level of independent judgement to prioritize tasks
  
  
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  Proven ability to research and analyze data and apply information for business solutions
  
  
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  Ensure high level of professionalism during all interactions with customers and prospects
  
  
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  Ability to collaborate with cross functional teams and management to drive a superior customer experience
  
  
  Preferred Qualifications:
  
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    Experience in a manufacturing or Consumer Packaged Goods (CPG) environment
    
    
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    Experience working in an ERP
    
    
    The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
    We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
    Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
    This job is not eligible for bonuses, incentives or commissions.
    Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
    *Compensation Type:HoursMinimum Compensation:18.00Maximum Compensation:*19.00

Keywords: Kforce, Chesterfield , Customer Service Representative, Hospitality & Tourism , Chesterfield, Missouri