FT Customer Experiance Manager
Company: Michaels Stores
Location: Chesterfield
Posted on: June 20, 2022
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Job Description:
Store - ST.L-ELLISVILLE, MOWe're here for the Makers! Come be a
part of the team where innovation and teamwork come together to
support the most exciting missions in the world!Michaels is an
Equal Opportunity Employer. We are here for all Team Members and
all Makers to create, innovate and be better together.To review a
comprehensive list of benefits, please visit Michaels BenefitsCO,
CT and NYC only -To review pay ranges for the position you are
applying for, please visitMichaels Pay Ranges - CO, CT and NYC
onlyDeliver a customer centric shopping experience by managing and
delivering effective front-end operations and expectations. Lead
the omni channel processes. Maintain store recovery standards to
deliver our Brand Promises. Deliver friendly customer service.Major
ActivitiesAssist Store Manager in leading and managing adherence to
Standard Operating Procedures (SOPs) and Company programs to ensure
compliance to applicable laws and requirements; ensure execution of
Company policies and standards; hold team accountable for store
conditions and resultsEnsure all front end policies and procedures
are followed; achieve your KPIs and manage your team to achieve
their role KPIsPlan and lead the execution of the class and
in-store events in accordance with Company programLead the Omni
channel processesManage and execute shrink and safety
programsTrain, observe and coach customer experience team (sales
floor and cashier) to achieve results, participate in the
performance management process; support Talent Development of your
team; utilize the leadership competencies for continued
self-developmentServe as Manager on Duty (MOD)Interacts with others
in an accepting and respectful manner; remains positive and
respectful, even in difficult situations; promotes commitment to
the organizations vision and values; projects a positive image and
serves as a role model for othersAcknowledge customers, help locate
product and provide solutionsParticipate in the truck un-load and
stocking processes to ensure truck standards are followed and
completed within budgetManage and execute the shrink and safety
programsCross trained in Custom Framing selling and productionOther
duties as assignedPreferred Type of experience the job
requiresRetail management experience preferredPhysical
RequirementsAbility to remain standing for long periods of
timeAbility to move throughout the storeregular bending, lifting,
carrying, reaching and stretchingLifting heavy boxes and accessing
high shelves by ladder or similar equipmentIf you need help
performing these functions of your job, please contact supervisor
so that we may engage in the interactive process with you and find
a reasonable accommodationWork EnvironmentPublic retail store
setting taking care of our customers; all public areas are climate
controlled; some stock rooms may not be climate controlled; some
outdoor work if assigned to retrieve shopping carts or while
unloading trucks; Frame shop contains glass cutter and heat press ;
work hours include nights, weekends and early morningsApplicants in
the U.S. must satisfy federal, state, and local legal requirements
of the job.SummaryLocation: Ellisville-15911 Manchester RdType:
Full time
Keywords: Michaels Stores, Chesterfield , FT Customer Experiance Manager, Hospitality & Tourism , Chesterfield, Missouri
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