Customer Service Representative (BPO)
Company: Goldschmitt and Associates
Location: Chesterfield
Posted on: May 16, 2022
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Job Description:
Job DescriptionSalary: 17.50Goldschmitt and Associates LLC
provides management consulting, custom training development and
delivery services, custom computer programming, and systems design
for Federal customers, based out of Reston, VA. We offer a diverse
and inclusive environment with competitive benefits including
flexible schedules and telework whenever the customer allows.This
position is temporarily remote due to COVID-19. Those wishing to
work on-site can do so. However, you must be able to work on-site
once the position is no longer remote. In addition, Goldschmitt and
Associates LLC requires that all employees will be fully vaccinated
or have a fully approved exemption within a reasonable amount of
time. Goldschmitt-CRI LLC is seeking Customer Service
Representatives (CSRs) to perform contact center support for the
federal contract of a nationally-recognized leader in student loan
servicing. This is a highly professional and fast-paced environment
located in Chesterfield, MO. CSRs will provide efficient and
accurate handling of student loan inquiries, perform account
changes, and counsel to and establish personalized repayment plans
within policies and Federal and State regulations. CSRs will be
expected to provide exceptional customer service while adhering to
quality expectations for inbound and outbound customer
interactions. To protect customer data, the highest levels of
privacy and security are required. New Hires will be well-trained
to understand federal policies and regulations and the use of
customer relationship tools to offer a personalized interaction to
meet the unique needs of each customer inquiry.Must be able to
complete an online two-week training program. After training is
completed, you will be assigned to your regularly scheduled shift.
Your assigned shift will be a 40-hour shift during the call center
hours, which are 6 am - 11 pm, seven days a week. Job
Responsibilities:
Keywords: Goldschmitt and Associates, Chesterfield , Customer Service Representative (BPO), Hospitality & Tourism , Chesterfield, Missouri
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