Guest Service Supervisor
Company: Drury Hotels
Posted on: May 11, 2022
Starting at $16.94 per hour! Potential Quarterly Bonus!Property
Location:Chesterfield Center East - Chesterfield, Missouri 63017
YOU BELONG AT DRURY HOTELS. Getting a job is just the beginning.
Finding a place where you belong is what truly matters. Who you are
and what you do makes a difference at Drury Hotels. There's a place
for you here today and tomorrow. WHAT YOU CAN EXPECT FROM USSo.
Much. More.Just as our guests deserve more, so do you deserve more.
Be valued for what you do and who you are ... and well compensated
for all you accomplish.
- Incentives - Quarterly bonuses up to $1600/year (we succeed
together!) based on hotel results
- Work-life-balance - Flexible scheduling, paid time off, hotel
discounts and free room nights
- Career growth - Mentorship, cross-training, development plans,
management training, and more-over 200 internal promotions this
- Health and well-being - Medical, dental, vision, prescription,
life, disability and Team Member Assistance Program
- Retirement - Company-matched 401(k)
- Award-winning - Ranked among Forbes' Best Midsize Employers
(2021) and highest in Guest Satisfaction Among Upper Midscale Hotel
Chains by J.D. Power 16 years in a row (that's a record!)BASIC
FUNCTION & JOB DUTIES:Under general supervision, assists management
team with supervising the front desk / guest service positions of
the hotel.Ensures Drury Hotels' policies and procedures are
consistently communicated and followed at all times. Always
maintains a high standard of integrity, provides motivation and
demonstrates positive leadership characteristics which inspire team
members to exceed expectations through superior customer service
standards. Assists with training guest service team members.Ensures
an exceptional guest experience by providing courteous, efficient,
friendly service to all guests and potential guests in a
professional manner. Responds promptly and efficiently to
inquiries, requests and complaints with a +1 Service Attitude.
Contributes to maintaining a positive work environment at all times
for our diverse team and guests.GENERAL KNOWLEDGE, SKILL AND
ABILITY:Requires ability to give and take written and oral
direction. Requires the ability to communicate clearly in English
to relate to guests and team members. Requires thorough knowledge
of Drury Hotels' policies and procedures. Requires ability to
train, motivate and inspire team members to perform at and above
Company expectations. Requires thorough knowledge of marketing and
sales programs. Performs duties of guest service agent, night audit
or other positions as needed. Requires ability to handle money,
make change and utilize office machines in normal day-to-day
activities. Monitors hotel facilities and team member work habits
to ensure a safe / secure environment for team members and guests;
observes and corrects unsafe conditions. Requires ability to give
attention to detail. May require some travel.Rise. Shine. Work
Happy. Apply Now.
Keywords: Drury Hotels, Chesterfield , Guest Service Supervisor, Hospitality & Tourism , Chesterfield, Missouri
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