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Retail Support Banker

Company: Midwest BankCentre
Location: Chesterfield
Posted on: January 16, 2020

Job Description:

Job DescriptionRetail Support Banker

About Midwest BankCentre

We have been a mainstay of St. Louis community banking since 1906. Currently, we rank among St. Louis' largest locally owned banks. We provide integrated financial services with expertise in commercial, retail and digital banking; business treasury management; mortgage lending; consumer lending; and insurance. We are a local leader in the St. Louis Regional Unbanked Task Force and its Bank-On Save-Up St. Louis initiative. Since 2001, Midwest BankCentre has consecutively achieved the Bauer Financial 5-Star Superior financial rating each quarter.

Founded in St. Louis in 1906, we have branches in the City of St. Louis, St. Louis County, Jefferson County and St. Charles County. In April 2015, we acquired Southern Commercial Bank, formed in 1891. In July 2016, we completed the purchase of Bremen Bank & Trust Co., founded in 1868.

Our Pillars of Success


  • St. Louis is our home
  • Your Success is our goal
  • We build community one relationship at a time

    Why a Retail Support Banker with Midwest BankCentre?

    Do you enjoy the challenge of frequent environment change? Do you have exceptional organizational and communication skills? Are you detail oriented and a self-starter? Do you enjoy providing guidance and direction to others? If so, the Retail Support role could be right for you.

    As one of the most visible ambassadors of Midwest BankCentre, you will be in charge of creating an excellent customer experience with each person you encounter. As a Retail Support Banker you will be an expert on the various products and services Midwest BankCentre has to offer. You will uncover needs and make recommendations to increase customer satisfaction with the bank. Retail Support team members must maintain accountability for their customer interactions from branch to branch, seeing each event through to the end or transitioning to a branch employee if needed. Our Retail Support Banker must be professional in demeanor and dress, responsive, reliable and add value to each branch that you support.

    Retail Support must be able to:

    - Exhibit strong leadership skills

    - Recognize coaching opportunities

    - Contribute to branch goals and culture

    - Remain flexible to accommodate branch staffing needs

    - Work independently and manage their time

    - Follow policies and procedures, maintain accuracy

    - Ability to travel to all locations as needed

    - Maintain reliable transportation

    Responsibilities include, but are not limited to:

    - Referrals to business partners

    - Branch opening and closing

    - Promote products and services based on customer's needs

    - Perform notary public service

    - Account opening and maintenance

    - Teller transaction processing

    - In-bound and out-bound call handling

    - Consumer loan applications and closings

    Through specific on-going training, you will gain knowledge of and adhere to BSA, USA Patriot Act, AML, obtain and maintain NMLS and Notary Public.

    Physical Requirements

    Ability to lift 25 lbs.

    Ability to effectively read, write and speak the English language

    Personal computer skills with extended viewing of computer screens

    Physical mobility and dexterity to transport files and operate general office equipment (fax, copier, telephone)

    Visual acuity sufficient to accurately review and proof information

    Formal Education and Credentials

    High School Diploma (or equivalent) is required; Associates or Bachelor's degree preferred

    A minimum of two years financial services experience

    Bilingual preferred

    Working Conditions

    Willing and able to travel to other locations/branches

    Willing and able to work required overtime

    Come Rise With Us!

    Equal Opportunity Employer of minorities, females, protected veterans, and individuals with disabilities.

    Reasonable accommodations are available.

Keywords: Midwest BankCentre, Chesterfield , Retail Support Banker, Hospitality & Tourism , Chesterfield, Missouri

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