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Client Service Manager

Company: InterVision Systems
Location: Chesterfield
Posted on: September 15, 2019

Job Description:

Are you looking for a challenging role as a Client Service Manager and want to join one of the 50 Best Places to Work in St. Louis? InterVision Systems (formerly InterVision) is a technology solutions company and our mission is to help elevate business above technology. Our people are the best in their field!

So, if you are looking for a career changing opportunity, we want to meet you!

The Client Service Manager is responsible for consulting with clients in medium to large companies and ensuring alignment between business objectives and technology. The Client Service Manager helps businesses find technical solutions and manage Information Technology, thereby allowing them to focus on their core business. The Client Service Manager will serve as the primary technical contact for proactive support and is responsible for building greater intimacy with client environments to improve overall service delivery and to increase customer satisfaction.

This position reports to the Manager, Technical Services

Do you have the Right Skills and Experience for our Team?

  • Bachelors Degree in Business or Technology or equivalent experience.

  • Minimum of seven (7) years of IT experience

  • Experience in implementing IT strategies and a technology roadmap for multiple clients

  • Possess strong knowledge of technology infrastructure

  • Strong working understanding of ROI and TCO

  • Minimum of three (3) years in an IT technical role

  • Project Management experience a plus

  • ITIL Certification a plus

  • Technical certifications are a plus

  • ConnectWise experience a plus

  • Strong written, verbal and interpersonal communications skills

  • Understanding of financial concepts, TCO, and ROI

  • Detail oriented with strong project management skills

  • Excellent team player

  • Overall understanding of technology needs of businesses

  • Ability to communicate technical information in a non-technical way

  • Excellent customer service skills

  • Previous Management experience (1-3 Years).

  • Ability to work in a high-pressure dynamic environment and adjust to priority changes is required

  • Commitment to quality and customer satisfaction

    What GREAT things will you be doing?

    • Drive understanding within the Operations Center of clients technical environments, business needs, and future strategy

    • Coordinate between the client and technical areas to result in proactive recommendations in optimizing and enhancing the client environment

    • Build long term relationships with client support teams and decision makers

    • Provide technical input into clients lifecycle management

    • Manage significant changes amongst the client, the Operations Center and project teams

    • Generate reports and perform analysis to drive effective capacity planning and identify potential technical challenges within a client environment

    • Educate and manage client expectations to ensure alignment with services and products contained within InterVIsions service portfolio

    • Act as an escalation point to drive problem resolution for client impacting incidents

    • Partners with InterVisions Account Management team for client retention and to develop opportunities based on a gap analysis between business needs and current technology

    • Offers practical experience in the management and execution of IT initiatives to ensure business value

    • Delivers quality products and/or services that improve the client experience

    • Supports account managers with pre-sales efforts with prospective clients

    • Adheres to and assists in the ongoing development of processes and procedures

    • Maintain a high level of professionalism and integrity.

    • Performs other duties as assigned and required. Duties and responsibilities may change from time to time without notice and include but are not limited to the duties described above.

      How Do We Back Our Strong Reputation?

      Great Place to Work: If you thrive in an environment of growth and individual impact, InterVision is the place for you!

      Customer Success: InterVision has worked with more than 5,000 clients across industry sectors to solve their biggest business challenges. We take a neutral approach to determine which IT consumption model best fits each client organization. Recommendations are custom designed around specific client requirements, integrating best-in-class solutions from our vendor partners. Our unparalleled approach to customer service was recognized with SBM Magazines Best Customer Service Award.

      Broad Capabilities: InterVision offers a wide range of services and solutions that organizations need to thrive in todays dynamic IT market, including on-premise solutions, managed services, hosting/colocation services, automation, and professional and advanced services. This broad portfolio gives the company a unique advantage in an industry largely made up of small specialized consultancies or very large commodity resellers.

      World-Class Facilities: InterVision has headquarters in Santa Clara, Calif. and St. Louis, Mo., and offices and data centers in Missouri, Colorado, California and Washington. We operate multiple Tier 3 and Tier 4 level data centers, which are SOC II Type 2 compliant specific and certified in Confidentiality and Security. Our Integration Center is a restricted-access facility with power, cooling, and space to handle a high volume of IT equipment.

      Industry Accolades: InterVision has been honored with some of the technology industrys most prestigious awards. This includes multiple wins for CRN Technology Elite 250, CRNs Solution Provider 500; CRN MSP 500, and Inc. Magazines 5000 Fastest Growing Private Companies. InterVision President and CEO Aaron Stone was recently named one of the Top 100 St. Louisans to Know How to Succeed in Business.

      Top Vendor Certifications: InterVision holds the highest certifications and partner levels with leading technology vendors, and we have teams of trained engineers supporting their solutions. Here are just a few of the certifications from our list of 80+ vendors: Cisco Gold Certification, Cisco Cloud and Managed Services Master, Juniper Elite Partner, Microsoft Gold Partner, NetApp Star Partner, Palo Alto Networks Diamond Partner, and VMware Premier Partner.

Keywords: InterVision Systems, Chesterfield , Client Service Manager, Executive , Chesterfield, Missouri

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