ChesterfieldRecruiter
the smart solution for Chesterfield jobs

VP of Operations

Company: Software Services, Chesterfield, MO
Location: Chesterfield
Posted on: April 8, 2019

Job Description:

About the Position

Company is seeking a Vice President of Operations to oversee key company departments including Fulfillment, Customer Success, and Customer Service. The VP of Operations will be responsible for the smooth and efficient function of these departments, for implementing systems and processes to improve our operations and consistently strive to drive costs from the business. You will manage a high-performing team to develop talent, establish departmental objectives and priorities and set and measure KPIs and metrics. You will work closely with other senior leaders in the business and work to ensure our systems and processes keep pace with our fast growth and dynamic environment.

As a leader in the company, you will need to develop a thorough understanding of our products and services, and the needs of our customers’ and insights on the value they derive from our products. This is a challenging position that requires you to bring expertise in delivering world-class customer service. You should have experience leading key customer success activities including customer onboarding and engagement, and experience developing strategies to mitigate customer churn for a subscription-based business. You will also be responsible to ensure the efficient operation of our Fulfillment team that oversees product shipping and inventory management. A real plus is experience working with internal systems including Salesforce, call center phone systems, workforce management systems, inventory management systems and other operational tools and services. We’re a software and technology company, so a high-degree of comfort or experience in this type of environment is also a plus. The ideal candidate will be able to successfully manage multiple departments, work collaboratively across the organization, lead strategic operations thinking and deliver high quality, cost-effective day-to-day operations for the company.

Essential Functions – Responsibilities Provide strategic planning and execution to enhance profitability and efficiency of the company’s operations Develop and administer short and long-range plans that optimize the use of personnel, material and financial resources to deliver the highest-levels of service and customer satisfaction Create and lead strategies to reduce customer churn Oversee product shipping and inventory management (hardware, packaging, accessories, etc.) Establish, monitor and work toward departmental KPIs in support of the larger organizational goals Achieve a high level of expertise and understanding of our products and the needs of our customers Lead, train and develop staff Develop productive, collaborative working relationships with leaders across the organization Work to identify strategies for automating and streamlining processes and functions Qualifications Bachelor’s degree in business or technology Experience in a technology or SaaS organization preferred Proven experience in leading and developing individuals and teams Working knowledge of GPS technology is a plus Strong analytical skills Experience with inventory management, tracking and reporting Enthusiasm, a sense of humor and a focus on supportive collaboration are huge pluses 5-10 years of related experience in a high-level management position Ability to plan supply chain strategies, organize work functions and improves processes Strong Operations, customer support and/or fulfillment systems experience Experience managing customers and customer success for a subscription-based business highly desired Ability to manage multiple projects simultaneously Ability to maintain organization and professionalism in a fast-paced, rapidly changing environment Self-starter who builds rapport and work with people at all levels, both inside and outside of the company Strong technical skills and/or comfort with software and technology concepts Excellent organizational, support and management skills

Keywords: Software Services, Chesterfield, MO, Chesterfield , VP of Operations, Executive , Chesterfield, Missouri

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Route Sales Manager
Description: Join Ecolab's sales team as a Route Sales Manager in the Clayton, MO market. Within our industry leading Institutional division, this role offers comprehensive chemical products and solutions to meet (more...)
Company: Ecolab
Location: Saint Louis
Posted on: 04/26/2019

Assistant Director of Nursing - RN
Description: Assistant Director of Nursing ADON Requirements:Current Registered Nurse licensure in the state of Missouri.Graduate of an accredited school of nursing.CPR CertifiedAssistant Director of
Company: MGM Healthcare
Location: Florissant
Posted on: 04/26/2019

Registered Nurse (RN) - Case Manager
Description: Case Management opening in Saint Louis, Missouri. This and other rn jobs brought to you by NursingJobCafe.com Registered Nurse RN - Case Manager job in Knob Noster, Missouri. The Registered Nurse RN (more...)
Company: FEDERAL STAFFING RESOURCES
Location: Saint Louis
Posted on: 04/25/2019


Business Development Manager- IT Services
Description: Omniskope's registered consulting partnership with Salesforce.com helps Omniskope to meet the emerging needs of its clients. We provide Salesforce consulting and customized solutions for organizations (more...)
Company: Omniskope, Inc
Location: Saint Louis
Posted on: 04/26/2019

Director of Retail Operations - Own a Franchise
Description: Directors of Retail Operations:
Company: Franchise Career Advisors
Location: Springfield
Posted on: 04/26/2019

General Manager - Restaurant - Wendy's - W44-E Nifong-Columbia, MO (Columbia, MO)
Description: Hamra Enterprises - an award-winning franchisee of Wendy's, has great opportunities for driven people who are looking for a fun, energetic atmosphere with room to grow. Do you wear your smile with pride (more...)
Company: Wendy's
Location: Columbia
Posted on: 04/26/2019

CLAIMS MANAGER
Description: Claims Manager-State of MO 9451-19 This position with MOPERM
Company: MOPERM
Location: Jefferson City
Posted on: 04/26/2019

Assistant Nurse Manager, Cardiothoracic, Full Time
Description: Job ID: 1181701Employment Status: Full-TimeRegular/Temporary: RegularYour Career. Made Better.Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is (more...)
Company: BJC HealthCare
Location: Saint Louis
Posted on: 04/26/2019

Market Vice President - Central Region
Description: Employer Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes 2017 America's Best Large Employers, is transforming the way we all do business.From smart office technology and (more...)
Company: Konica Minolta
Location: Chesterfield
Posted on: 04/26/2019

Marketing Director
Description: Summary The Marketing--Director reports to the President and CEO and is responsible for developing and delivering fully integrated marketing and communications strategies for the Company. -- Duties include (more...)
Company: Pace Properties, Inc.
Location: Saint Louis
Posted on: 04/26/2019

Log In or Create An Account

Get the latest Missouri jobs by following @recnetMO on Twitter!

Chesterfield RSS job feeds