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Lead ServiceNow Engineer

Company: InterVision Systems
Location: Chesterfield
Posted on: August 9, 2019

Job Description:

Are you looking for a challenging role as a ServiceNow Platform Engineer? InterVision Systems is a technology solutions company committed to unlocking value by delivering innovative technology through a consultative approach. Our people are the best in their field!

So, if you are looking for a career changing opportunity, we want to meet you!

ServiceNow Platform Engineer is responsible for development, implementation, core management administration, and support of platform technologies with a critical focus on ServiceNow solutions. The role will ensure overall performance, availability, and fitness of applications and environments essential for Bluelock Operations, internal management support, and service delivery to customers.

Do you have the Right Skills and Experience for our Team?



  • Has demonstrated experience and capability implementing, maintaining, and building upon ServiceNow platform technologies, workflows, and integrations in controlled environments.

  • ServiceNow Certification (Certified System Administrator) preferred.

  • Scripting experience (leveraging JavaScript, and familiarity with CSS, HTML, AngularJS).

  • Systems integration experience (REST-based environment Discovery and Orchestration).

  • Demonstrated understanding of ServiceNow constructs and applications, including Business Rules, UI Policies, UI Actions, Client Scripts, ACLs, Script Includes, as well as data transform methods.

  • Has demonstrated knowledge and applied understanding of ITIL concepts and IT Service Management processes in complex environments with significant customer impacts; ITIL Certification desired.

  • Has experience in collaborative environment or on collaborative project; understands the activities related to collaboration.

  • Has demonstrated ability to gain business acumen in order to make good judgments.

  • Excels in identifying, analyzing, and resolving problems through systematic approaches.

  • Understands stakeholder priorities and partners with business and technical resources to realize best-interest-of-the-customer solutions.

  • Comfortable working with and documenting sophisticated and evolving systems designs.

  • Able to initiate efforts for continuous improvement or new functions that enable the organization to achieve goals.

  • Understands the time demands of new projects and daily administration and can adapt between the two.

    What GREAT things will you be doing?

    Build, Architect, and Affect Business (Strategy)



    • Implement, configure, and maintain new and improved platform functionality and systems to ensure continuous availability and operational enablement with a focus on scalability; coordinate Quality Assurance and User Acceptance Testing.

    • Tailor and extend solutions to increase efficiency and effectiveness through workflow development and customization, including use of scripting within the ServiceNow platform.

    • Design, implement, and maintain software/systems integration, with a focus on service provider scale infrastructure IT Operations Management.

    • Analyze and transform business and user requirements into actionable technical specifications; align deliverables and solutions with strategic vision for technology.

    • Consult and advise cross-functional teams on existing and forthcoming solutions, alternatives, prioritization, and risks around critical technical decisions.

    • Work with Project Managers and Business Analysts functions on Application Development sprints and new product development.

      Operational Management and Administration



      • Perform platform administration and responsibilities, including data management, security, integrity, release and upgrade validation protocols, SOP and guidance documentation.

      • Mature and expand functionality and accessibility of Bluelock knowledge repositories; curate and manage publication of core documentation for business and technical processes.

      • Develop and coordinate programs for training and knowledge transfer to technical groups, end users, and customers on platform and related applications.

      • Work with cross-functional teams to develop scalable solution specifications and enhancements, client-driven reporting and analytics, and service level transparency.

        Troubleshooting



        • Responsible for ongoing support and operational issues of implemented solutions. Conduct root cause analysis and facilitate problem management process.

        • Work with Operations and cross-functional business users to resolve technical concerns; triage and coordinate response to performance and accessibility issues, incidents, system changes, and reporting requirements.

          How Do We Back Our Strong Reputation?



          • Great Place to Work: If you thrive in an environment of growth and individual impact, InterVision is the place for you!

          • Customer Success: InterVision has worked with more than 5,000 clients across industry sectors to solve their biggest business challenges. We take a neutral approach to determine which IT consumption model best fits each client organization. Recommendations are custom designed around specific client requirements, integrating best-in-class solutions from our vendor partners. Our unparalleled approach to customer service was recognized with SBM Magazines Best Customer Service Award.

          • Broad Capabilities: InterVision offers a wide range of services and solutions that organizations need to thrive in todays dynamic IT market, including on-premise solutions, managed services, hosting/colocation services, automation, and professional and advanced services. This broad portfolio gives the company a unique advantage in an industry largely made up of small specialized consultancies or very large commodity resellers.

          • World-Class Facilities: InterVision has headquarters in Santa Clara, Calif. and St. Louis, Mo., and offices and data centers in Missouri, Colorado, California and Washington. We operate multiple Tier 3 and Tier 4 level data centers, which are SOC II Type 2 compliant specific and certified in Confidentiality and Security. Our Integration Center is a restricted-access facility with power, cooling, and space to handle a high volume of IT equipment.

          • Industry Accolades: InterVision has been honored with some of the technology industrys most prestigious awards. This includes multiple wins for CRN Technology Elite 250, CRNs Solution Provider 500; CRN MSP 500, and Inc. Magazines 5000 Fastest Growing Private Companies. InterVision President and CEO Aaron Stone was recently named one of the Top 100 St. Louisans to Know How to Succeed in Business.

          • Top Vendor Certifications: InterVision holds the highest certifications and partner levels with leading technology vendors, and we have teams of trained engineers supporting their solutions. Here are just a few of the certifications from our list of 80+ vendors: Cisco Gold Certification, Cisco Cloud and Managed Services Master, Juniper Elite Partner, Microsoft Gold Partner, NetApp Star Partner, Palo Alto Networks Diamond Partner, and VMware Premier Partner.

Keywords: InterVision Systems, Chesterfield , Lead ServiceNow Engineer, Engineering , Chesterfield, Missouri

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