Retention Representative
Company: CarShield
Location: Saint Peters
Posted on: April 7, 2026
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Job Description:
Description: CarShield is seeking talent to join its growing
Retention team. This role is responsible for handling incoming
calls from existing customers that wish to cancel their service.
Successful candidates will have excellent communication and
customer service skills, strong work ethic, and be motivated by
goals and putting their sales and value-building skills to use!
Reporting to the Retention Manager, this position is responsible
for: * Answering inbound calls from existing customers. * Assessing
customer needs and developing a strategy for their retention. *
Building value in product by communicating services provided and
customer savings. * Maintaining a consistently positive attitude
and customer first approach to deliver stellar service to all
customers. * Maintaining current knowledge of products and services
offered. * Other tasks as assigned. Pay Rate and Benefits for
Customer Retention Representative: * $25/hour, plus performance
bonus! (Average ~$26/hour). * Group Insurance (Medical, Dental,
Vision, Life, etc.). * 401k with Employer Match. * Paid Time Off at
6 months. * Discounted CarShield policies. * Discounted Tuition at
Lindenwood University. * Professional Development Opportunities. *
Basketball, table tennis, billiards, and other recreation on-site.
* Gym facilities, with the option to take classes led by on-staff
personal trainer (at St. Peters headquarters). * And more!
Requirements: Requirements for Customer Retention Representative: *
Ability to work on-site at our headquarters in St. Peters, MO. *
Strong attention to detail and the ability to follow directions. *
Ability to present oneself well over the phone. * Excellent
customer service skills. * Strong communication and persuasion
skills. * Highly coachable. * Ability to effectively multi-task. *
2 years' experience in a call center environment, working with
escalated customer issues. * Customer Retention experience
preferred. * Basic computer and typing skills. * Must be able to be
licensed by the State of Missouri (application process and fee
supported by company). * Bilingual (English/Spanish) a plus.
Compensation details: 25-30 Hourly Wage
PI55477b78aa2c-29400-39562411
Keywords: CarShield, Chesterfield , Retention Representative, Customer Service & Call Center , Saint Peters, Missouri
