Service Technician

Company: Pella
Location: Saint Louis
Posted on: February 13, 2026

Job Description:

Job Description Job Description Salary: Pella Windows & Doors, in St. Louis, MO is an independently owned Pella branch. Pella Windows and Doors is the exclusive wholesaler of Pella products within its established geographical boundaries. The territory that Pella Windows and Doors of St. Louis serves is approximately the eastern half of Missouri and 13 counties in Illinois surrounding St. Louis and Quincy, IL. Pella products have been distributed within the St. Louis region for over 50 years. In 1992, Pella Windows and Doors of St. Louis was formed to distribute Pella products in this region. Pella Corporation is an innovative leader in creating a better view for homes and businesses by designing, testing, manufacturing, and installing quality windows and doors for new construction, remodeling, and replacement applications. Founded in 1925, Pella is family-owned, professionally managed, and privately held. Known for its history of innovation, outstanding products, quality service, and delivery on customer satisfaction, Pella is committed to incorporating new technologies, increasing productivity, and practicing environmental stewardship. Position Overview The Service Technician position incorporates responsibilities in each of these areas: product repairs, field inspections, and diagnosis of Pella products for the purpose of customer satisfaction, and support of our business divisions as assigned. The primary job responsibilities of this position take place after the sale & installation as we move to service the product. Job Summary: This role supports Pellas customer-centered focus in areas related to sales, installation and customer service. The Service Technician can expect to support our business in any capacity aimed at job and client support while preserving and enhancing the companys short and long-term business interests. Will become fully knowledgeable on all aspects of service recovery, installation of Pella Windows and Doors product lines and process. Responsible for the timely execution of assigned service tickets Communicates effectively with customers and serves as a professional Pella representative on all jobsites. Responsible for setting realistic expectations of the Pella service recovery-installation process with the homeowner. Must have knowledge and experience to take and record accurate measurements and service ticket information. Must develop proficient knowledge of OMS and PQM and will use this information to verify measurements and product information at the customers home. Will perform job-site inspection to assess home for water intrusion, rot, mold and other issues. Deliver missing items needed for installations to job-sites to increase first time completion rate as needed. Provide training as needed on the service recovery installation processes. Perform recovery or installation tasks to improve customer satisfaction and complete a job in a timely manner as needed. Meets company safety requirements by keeping work area neat and clean, following safety precautions and wearing required safety apparel (i.e. shoes, safety glasses, fall protection, etc.), and reporting any safety issues to the manager. Maintains assigned vehicle. Qualifications: High School Diploma or GED Building/construction experience necessary. Minimum two years experience in a trade-related job with an emphasis on framing and finish carpentry. Must be able to measure and order product accurately to assure proper installation. Good organizational, social, and customer focus skills are necessary. Computer and modern technology skills required. Outgoing and highly motivated personality. Excellent communication and interpersonal skills. Work with little supervision. Ability to lift product, climb ladders, assist with service, and make repairs to product. A valid driver's license is required, along with an acceptable driving record. Working Conditions and Environment The Service Technician will spend significant time in both office and field environments, and in residential and commercial dwellings. This individual will work and travel locally, but may be called upon for regional travel, as well, from time to time. This is a full-time position and may require occasional overtime work.

Keywords: Pella, Chesterfield , Service Technician, Construction , Saint Louis, Missouri