RS Service Center Coordinator - St Louis

Company: Gulfstream Aerospace Corporation
Location: Saint Louis
Posted on: May 4, 2024

Job Description:

RS Service Center Coordinator - St Louis -in -GAC St. Louis



Unique Skills:


Corridor Knowledge preferred. Emphasis on Internal and external customer communication skills. Financial administrative knowledge. OEM/Service Center experience preferred.



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Education and Experience Requirements

Bachelor's Degree in Aviation Science or related field or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. 3 years of Project Leadership or Project Management experience to include. 2 years of aviation experience; or a combination of both.

Position Purpose:The Service Center Coordinator (SCC) interfaces directly with the customer serving as an advocate, information source and representative for the service center visit. The SCC coordinates and co-manages the project and the customer experience from contract (proposal) signing through post-delivery. The SCC is responsible for daily follow up with the customer to ensure all customer needs are addressed.



Job Description



Principle Duties and Responsibilities:Essential Functions:

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• Maintains direct contact with customers (internal and external) coordinating, informing, planning, scheduling and providing status briefs throughout the project.
  
  
• Provides the customer and Gulfstream management with formal, continuous communication for each assigned project ensuring positive customer experience.
  
  
• Responsible for accurate work order/invoice management and consistent/appropriate application of corporate credit/progress payment policy; throughout entire service visit. Leads the reporting and forecasting in conjunction with Finance to ensure accurate project financials.
  
  
• "Plans visit" to ensure parts, engineering drawings, CMP packages, Back Shop support, etc. are ready for project scope.
  
  
• Ensures full compliance with proposal to identify opportunities and assure target profit margins.
  
  
• Responsible for contract proposal changes through the work change request (WCR) process in order to accurately project and capture schedule and revenue/cost impact.
  
  
• Gathers any/all final phase exception documents to ensure that outstanding work owed is planned and executed.
  
  
• Coordinates effort with Gulfstream program office to help facilitate the implementation of fleet retrofit programs.
  
  
• Provides requests for vendor services, continuously monitors and communicates material charges to ensure proper/accurate posting definition.
  
  
• Facilitates and negotiates all ongoing warranty considerations both internally and externally; issues credits as required.
  
  
• Responsible for ensuring all vendor service agreement claims are filed.
  
  
• Runs query report to ensure materials not used are returned to stock, and assists STM to ensure cores are returned within 24 hours from receipt of replacement units.
  
  
• Responsible for post departure customer experience, including but not limited to feedback, project assurance, invoice management, vendor management and associated delivery reports.
  
  
  
  Additional Functions:
  • Must be willing to support service center, and customer, during and after normal working hours. .
    Perform other duties as assigned.
    Other Requirements:
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    • An A&P license with (4) years of experience may offset the Bachelor's degree.
      
      
    • Must be computer literate and use necessary software (Microsoft Word & Excel required; Project is preferred).
      
      
    • Must have demonstrated leadership ability.
      
      
    • Must be able to read, write, speak, and understand the English language.
      
      
      
      
      Additional Information
      
      Requisition Number: 219473
      
      Category: Service Center
      
      Percentage of Travel: Up to 25%
      
      Shift: First
      
      Employment Type: Full-time
      
      Posting End Date: 04/19/2024 -
      
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      Equal Opportunity Employer/Veterans/Disabled.
      
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      Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.
      
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      -Legal Information - Site Utilities - Contacts - Sitemap
      
      Copyright - 2024 Gulfstream Aerospace Corporation. All Rights Reserved. A General Dynamics Company.
      
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      Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft

Keywords: Gulfstream Aerospace Corporation, Chesterfield , RS Service Center Coordinator - St Louis, Other , Saint Louis, Missouri